Senior Project Manager, Operations
PortProSalary not specified
Full Time
Senior (5 to 8 years)
Principal Project Manager, Market Operations (Hybrid) at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- High School Diploma, GED or equivalent certification
- At least 2 years of Project or Process Management Experience
- At least 1 year of experience using Google Suite or Microsoft Office
- Preferred Qualifications
- Bachelor’s Degree or Military Experience
- Knowledge of Branch or Cafe procedures and policies
- At least 3 years of Project or Process Management Experience
- BPM, Lean, or Six Sigma certification
- PMP or Project Management certification
Responsibilities
- Participate in an agile team that solves complex problems and supports transformational initiatives
- Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts
- Collect, analyze and measure process data, to drive improved branch/cafe practices and procedures; review data for trends and gaps in the process that may require additional review
- Work extensively with front line leaders to ensure the simplification and well-managed needs of Branches and Cafes are cared for appropriately
- Collaborate effectively across back office teams (e.g. Risk Office, Consumer Protection, Compliance, Legal, Product, etc.) to ensure frontline risks are managed effectively and can be executed with simplicity
- Cultivate a culture that is adaptive, inclusive and focused on associate growth and development that embraces our changing environment
- Prioritize and negotiate efforts in a flexible and agile manner, meeting Senior Leadership delivery expectations while meeting committed timelines
- Track and share delivery progress with Market Operations Senior Leaders regularly
- Serve as the voice of frontline teams and influence outcomes with intent partners that deliver favorable experiences for our customers and associates
Skills
Project Management
Agile
Stakeholder Management
Process Improvement
Risk Management
Data Analysis
Cross-functional Collaboration
Problem Solving
Communication
Influencing
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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