Product Manager, Growth (Senior Level)
KustomerFull Time
Senior (5 to 8 years)
Candidates should have 7+ years of product management experience, with at least 3 years focusing on data-led growth products at SaaS organizations. Experience building enterprise-grade products that leverage Machine Learning or Large Language Models is required, along with proven analytical and problem-solving skills, strong business acumen, and customer empathy. Preferred qualifications include the ability to foster an inclusive work environment, strong planning skills for fast-paced environments, and exceptional communication skills.
The Principal Product Manager will lead the vision, strategy, and execution for AI growth products and services, aligning executive stakeholders around a product roadmap. Responsibilities include collaborating with data scientists, engineers, and designers to create exceptional customer experiences, working with Marketing, Sales, and Customer Success on go-to-market strategies, and guiding products through various release stages with data-driven decisions. The role involves synthesizing qualitative feedback with data-driven insights to prioritize effectively and managing multiple priorities in a fast-paced environment.
Incident management and response platform
PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.