Principal Product Manager, Extensibility

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, SaaSIndustries

Requirements

Candidates should have at least 5 years of experience in product development, including 2+ years in a product management role, driving products from concept to launch. A builder's mindset in a greenfield space is essential, along with the ability to thrive in ambiguity and use creativity, experimentation, and rapid iteration.

Responsibilities

The Principal Product Manager will lead the evolution of Ada’s extensibility platform, defining the strategy and roadmap for APIs, webhooks, and SDKs. Responsibilities include accelerating developer productivity with best-in-class documentation and tooling, collaborating across teams to identify new extensibility needs, and opening new integration pathways into and out of Ada. The role also involves growing and streamlining adoption of the Integration Framework and driving API usage and ecosystem expansion by tracking adoption, improving performance, and partnering with go-to-market teams.

Skills

Product Management

Customer Service

Product Strategy

Market Launch

Ideation

Problem Solving

Decision Making

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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