Principal Product Manager - Credentials at ID.me

Mountain View, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Identity, Government, Healthcare, Finance, TravelIndustries

Requirements

7+ years of product management experience, with significant depth in identity, credentials, trust frameworks, or regulated industries
Proven success owning credential or identity-related products at scale
Deep understanding of credential standards (W3C VC, ISO 18013-5, ICAO Doc 9303) and regulatory regimes (HIPAA, PCI DSS, TSA/DHS, NIST 800-63-4)
Strong technical background; ability to partner closely with engineers on credential models, APIs, and verification pipelines
Exceptional communication and stakeholder management skills; experience working across multiple product teams

Responsibilities

Product Leadership: Define and own the vision and roadmap for Credentials as a first-class Platform resource
Credential Lifecycle: Establish and enforce standards for credential creation, validation refresh, expiration, revocation, and recovery
Trust Chain Integration: Ensure credentials integrate cleanly with identifiers, categories, and profiles to create an auditable, policy-driven trust chain
Compliance & Standards: Align credential models with regulatory standards (HIPAA, PCI, TSA/DHS) and industry frameworks (W3C Verifiable Credentials, ISO, ICAO)
Cross-Team Collaboration: Partner with Platform Graph teams to ensure identifiers and profiles map cleanly into credential issuance; partner with Apps teams to ensure credential consumption aligns with vertical needs
Ecosystem & Partnerships: Collaborate with authoritative issuers and validation providers (e.g., SSA, AAMVA, CMS, banks, airlines) to ensure authoritative integrations and interoperability
Analytics & Feedback: Define KPIs for credential accuracy, coverage, and freshness; instrument systems for continuous monitoring; build feedback loops with internal and external stakeholders
Evangelism: Represent ID.me’s credential strategy to partners, customers, and standards bodies

Skills

Key technologies and capabilities for this role

Product StrategyIdentity VerificationNIST 800-63HIPAAPCIComplianceDeveloper ExperiencePlatform ManagementCross-functional CollaborationCredentials Digitization

Questions & Answers

Common questions about this position

What is the location for this Principal Product Manager role?

The position is located in Mountain View, California.

What team does this role report to and belong to?

The role is on the Platform – Credentials team and reports to the VP of Product, Platform.

What are the key responsibilities of the Principal Product Manager - Credentials?

Key responsibilities include defining the vision and roadmap for the Credentials platform, establishing credential lifecycle standards, ensuring trust chain integration, aligning with compliance standards like HIPAA and PCI, and collaborating across teams and partnerships.

What kind of experience is needed for this product management role?

The role requires principal-level product management experience leading strategy and execution for platforms, with expertise in compliance standards like NIST, HIPAA, PCI, and cross-team collaboration in identity and verification domains.

Is the salary or compensation mentioned for this position?

This information is not specified in the job description.

ID.me

Digital identity verification for secure access

About ID.me

ID.me provides a platform for digital identity verification, allowing individuals to prove and share their identity online. Users create a verified digital identity that can be used to access various services and discounts from partner companies. This process helps businesses ensure that only eligible individuals receive specific offers, which reduces fraud and enhances security. ID.me primarily serves military personnel, first responders, students, teachers, nurses, medical professionals, and government employees, making it particularly valuable in sectors like e-commerce, healthcare, government services, and education. Unlike its competitors, ID.me focuses on building trust between businesses and customers by offering a streamlined verification process that complies with regulatory requirements. The company's goal is to simplify identity verification while providing secure access to services and discounts.

McLean, VirginiaHeadquarters

2010Year Founded

$279.5MTotal Funding

SERIES_DCompany Stage

Government & Public Sector, Cybersecurity, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Parental Leave

Employee Assistance Program

Pet Insurance

Travel Assistance Program

Wellbeing and Childcare Discounts

Referral Bonus

Learning and Development Benefit

Risks

Increased competition from new digital identity startups threatens ID.me's market share.

Privacy concerns and regulatory scrutiny could impact ID.me's data handling practices.

Technical challenges in scaling video chat services may lead to customer dissatisfaction.

Differentiation

ID.me is the only provider offering video chat for identity verification.

The company serves diverse sectors, including government, retail, and healthcare.

ID.me's platform is NIST 800-63-3 IAL2/AAL2 conformant, ensuring high security standards.

Upsides

ID.me's valuation increased to $1.8 billion, showing strong investor confidence.

Partnerships with government agencies enhance ID.me's credibility and market reach.

The growing demand for digital identity verification boosts ID.me's market potential.

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