Principal Product Designer (IC) at FreshBooks

San Mateo, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, IT Service ManagementIndustries

Requirements

10+ years of product design experience, ideally in B2B SaaS or enterprise software environments
Experience designing AI-powered product features and philosophies
A strong portfolio demonstrating ability to simplify complex systems and deliver elegant, scalable solutions
Experience driving product design strategy and collaborating effectively with cross-functional teams
Background in research-informed design and familiarity with analytics tools to drive design decisions
Strong visual, interaction, and systems design craft with a keen eye for detail and consistency
Excellent communication and storytelling skills, with experience aligning stakeholders across regions and functions
Deep empathy for users and a passion for solving user problems

Responsibilities

Inspire a talented, diverse, and inclusive team of product designers and managers by creating innovative, cutting-edge conceptual work
Lead design strategy and execution across multiple surfaces including web, mobile, and platform experiences
Translate complex IT and operations workflows into simple, contextual, and delightful user journeys
Partner deeply with Product, Engineering, UX Research, Content, and Data teams to deliver cohesive, high-impact solutions
Drive cross-functional alignment on product and design priorities, balancing long-term vision with short-term execution
Embed usability, accessibility, and design systems thinking into products
Influence roadmaps and business priorities by providing directional guidance leveraged by Product, Engineering, Marketing, and Customer Success
Be an exemplar in the organization for how proper application of AI tools can boost design productivity and quality

Skills

Product Design

UI/UX Design

User-Centered Design

ITSM

Enterprise Software Design

AI-Powered Platforms

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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