Principal Managing Partner at Workday

Tokyo, Japan

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR Technology, Enterprise SoftwareIndustries

Requirements

10+ years experience successfully deploying large, complex Cloud SaaS solutions at a program leader level
Experience positioning and selling professional services
Experience successfully working with software sales

Responsibilities

Advocate for assigned customers across Workday
Orchestrate resources to fulfill Workday’s obligations under a Success Plan
Promote a remarkable experience that smooths future renewals
Collaborate with Sales Executives and Services Executives to position and sell Workday products, deployment risk mitigation services, and post-production offerings
Develop and sustain customer executive relationships
Maintain accurate contact records of customer interactions in CRM software
Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer
Serve on and actively participate in customer steering committee meetings
Provide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issues
Receive concerns from customer executives and coordinate workmates to resolve the situation
Work with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomes
Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization and use the features of their Success Plan
Engage the appropriate workmates to support account planning and feature adoption strategies
Seek customer stories and champions who will speak with prospective customers

Skills

Workday

Client Relationship Management

Executive Relationship Management

Sales Support

Customer Success

Implementation Management

Subscription Adoption

Workday Success Plans

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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