ServiceNow

Principal Infrastructure Architect | Enterprise & Mission Critical Systems

Atlanta, Georgia, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud ComputingIndustries

Requirements

Candidates must possess 15+ years of experience in infrastructure architecture, systems engineering, or related fields. A proven track record in designing infrastructure deployments for mission-critical, self-healing enterprise systems is required, along with expertise in major cloud service providers like AWS, Azure, and GCP. Demonstrated proficiency in designing and implementing microservices and serverless architectures is also essential.

Responsibilities

The Principal Infrastructure Architect will lead the design and implementation of scalable, secure, and high-performance infrastructure ecosystems, acting as a strategic partner to application teams for seamless full-stack solution integration in hybrid environments. Key responsibilities include developing infrastructure roadmaps, defining hosting architectures across cloud-native and hybrid platforms, evaluating emerging technologies, and aligning infrastructure strategy with FinOps principles. The architect will ensure designs meet enterprise standards for zero-trust, resiliency, disaster recovery, and high availability, establish performance benchmarks, and proactively identify risks. They will embed security and compliance requirements (SOX, PCI DSS, GDPR, HIPAA, NIST) into designs, integrate DevSecOps practices, and collaborate with security and audit teams. The role involves acting as a trusted advisor to stakeholders, partnering with various teams to ensure infrastructure fit-for-purpose, leading cross-functional discussions, and mentoring technical teams. Additionally, the architect will drive automation-first principles using Infrastructure-as-Code, CI/CD, and orchestration tools, implement observability platforms, and champion modernization initiatives.

Skills

Infrastructure Architecture
Cloud Native
Hybrid Cloud
Scalability
Security
High-Performance Systems
Enterprise Architecture
Zero Trust
Disaster Recovery
High Availability
FinOps
Performance Benchmarking
Monitoring Frameworks

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

Land your dream remote job 3x faster with AI