Principal Inbound Product Manager - Intelligent Services

Santa Clara, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates should have a minimum of 6 years in software product management, with at least 4 years focused on driving innovation in search, knowledge graph, or conversational AI. A deep understanding of AI/ML frameworks and demonstrated experience building GenAI, LLM, NLP, or context-aware search solutions is required.

Responsibilities

The Principal Product Manager will define and drive the roadmap for enterprise search powered by knowledge graph context, Retrieval-Augmented Generation (RAG), and question-answering capabilities. They will partner with ML research, engineering, and design teams to deliver cutting-edge search solutions, manage the full product lifecycle with accountability for business impact, and leverage user research and market intelligence to shape product direction. Responsibilities also include driving cross-functional alignment, establishing metrics for product success, and leading and mentoring a team of Product Managers.

Skills

Product Management

Enterprise Search

Knowledge Graph

Conversational AI

Cloud Platform

Personalization

User Experience

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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