Principal Implementation Manager

Position Overview

• Location Type: Onsite (with travel)
• Job Type: Full-time
• Salary: Not specified

SmithRx is a rapidly growing, venture-backed Health-Tech company with a mission to disrupt the Pharmacy Benefit Management (PBM) sector. We are seeking an experienced and dynamic Principal Implementation Manager to join our Customer Success team. This strategic individual contributor role is responsible for leading the implementation of complex and large-scale new group Pharmacy Benefit Management (PBM) clients. The role demands a seasoned professional capable of overseeing end-to-end implementation projects, ensuring high-quality delivery of the SmithRx product, and fostering strong client relationships. The Principal Implementation Manager will drive project teams to achieve critical milestones, collaborate effectively with internal and external stakeholders, and ensure predictable, successful outcomes. This role requires travel for key client engagements, including finalist presentations and potential on-site implementation support.

Eligibility: Applicants must be based in one of the following states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Kansas, Minnesota, Missouri, Nevada, North Carolina, South Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.

About SmithRx

SmithRx is building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. Since 2016, we have onboarded hundreds of thousands of members. We pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work. We believe the U.S. healthcare system needs transformation and are dedicated to making that change a reality.

Company Values:

• Integrity: Our purpose guides our actions, giving us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Responsibilities

• Lead end-to-end implementations for large and complex new group PBM clients, providing strategic direction as the primary point of contact throughout the lifecycle, including travel for key on-site engagements.
• Collaborate with the sales team by providing subject matter expertise for RFPs, and traveling to and actively participating in finalist presentations to showcase our implementation capabilities.
• Leverage deep PBM industry knowledge to architect effective solutions, leading client discovery and skillfully navigating complex client organizations to define project plans, document/validate requirements, ensure stakeholder alignment, and secure formal client approval for tailored implementations.
• Develop and execute detailed project plans for large-scale implementations, establishing rigorous monitoring, control, and risk mitigation processes (including executive reporting and contingency planning) to ensure milestones are met and issues are proactively addressed.
• Effectively communicate and collaborate with key internal (Sales, Product, Engineering, Operations) and external (Clients, Brokers, Consultants, Third-Party Vendors) stakeholders to ensure timely completion of all project tasks and readiness for go-live.
• Manage escalated client issues, member issues, and project challenges.

Requirements

• Experienced and dynamic professional.
• Seasoned professional capable of overseeing end-to-end implementation projects.
• Deep PBM industry knowledge.
• Ability to travel for key client engagements.