Principal Field Engineer at Teleport

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CybersecurityIndustries

Requirements

Autonomous: Take initiative, get things done, make decisions that benefit the company and customers
Security-minded: Think security-first, especially when providing infrastructure access to major companies
Business-savvy: Understand customer environments, challenges, and needs; build for customers
Professional: Committed to excellence, meet high standards
Comfortable with change and interested in continually learning and advancing skillset
Experience with distributed networking and security systems (e.g., SSH, Desktops, Kubernetes, Databases, Applications)

Responsibilities

Drive full adoption and expansion with key customers implementing, operating, and maintaining Teleport software solutions (self-hosted and cloud-hosted) throughout the customer lifecycle
Proactively drive customers to achieve maximum value from all Teleport products and solutions
Provide technical support assistance for customers who have purchased Teleport
Work directly with customers during onboarding to discuss architecture plans and relay deployment best practices
Provide triage and debugging of technical issues
Develop and maintain training programs
Assist the product team by capturing product feedback
Serve as the primary lead to identify and resolve technical blockers via shared chat, tickets, and meetings

Skills

Key technologies and capabilities for this role

Zero TrustCryptographic IdentityIdentity SecurityPolicy GovernanceInfrastructure AccessCloud HostingSelf-Hosted SolutionsProfessional Services

Questions & Answers

Common questions about this position

What is the employment type for this Principal Field Engineer position?

The position is full-time.

Is this Principal Field Engineer role remote or office-based?

This information is not specified in the job description.

What are the main responsibilities of a Principal Field Engineer at Teleport?

The role involves driving full adoption and expansion with key customers, providing technical support for Teleport software (self-hosted and cloud-hosted), discussing architecture plans, relay deployment best practices, triaging issues, developing training programs, capturing product feedback, and resolving technical blockers.

What is the company culture like at Teleport?

Teleport empowers people to accomplish goals alongside talented colleagues, offering freedom, autonomy, and trust to make significant impact. The team is small, moves fast, shares success, and focuses on solving real challenges for major companies.

What qualities make a strong candidate for this Principal Field Engineer role?

Strong candidates should be comfortable with change, interested in continually learning, and able to succeed in a fast-moving environment while working directly with customers on technical solutions for SSH, Desktops, Kubernetes, Databases, and Applications.

Teleport

Secure access platform for infrastructure resources

About Teleport

At Teleport, employees can thrive in an environment where security and efficiency are paramount. The company streamlines DevSecOps processes by consolidating connectivity, authentication, authorization, and audit into a unified platform, significantly enhancing productivity. Teleport's emphasis on cutting-edge access solutions, including biometric verification and machine identity for secure access to a wide range of infrastructure resources, positions it as a leader in the security sector, making it an attractive workplace for innovative professionals.

Oakland, CaliforniaHeadquarters

2015Year Founded

$164.6MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

Health coverage

Sick leave & vacation

Profession development

Equity

401k

Home office stipend

Internet & cell phone allowance

Commuter benefits

Risks

Emerging startups in identity management could erode Teleport's market share.

Over-reliance on partnerships may pose risks if expectations aren't met.

Rapid technological changes require continuous innovation to remain competitive.

Differentiation

Teleport offers a unified access platform with cryptographic identity and zero trust.

The platform eliminates credentials, enhancing security by removing standing privileges.

Real-time access monitoring and instant remediation strengthen infrastructure security.

Upsides

Growing demand for zero trust solutions boosts Teleport's market potential.

Partnership with AWS expands customer acquisition and integration opportunities.

Teleport's solutions address increasing compliance and audit reporting needs.

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