Principal Customer Success Manager at OneTrust

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Privacy, Security, AI GovernanceIndustries

Requirements

A persuasive communicator who understands how messaging resonates with executive audiences at large corporations and how to tailor style to meet the audience
Accustomed to proving return-on-investment for complex software solutions
Motivated to drive value-based outcomes for executive stakeholders
Comfortable holding other stakeholders accountable and unafraid to get loud

Responsibilities

Establish relationships with senior executive sponsors to become a strategic and trusted advisor throughout the lifecycle of largest customers
Elevate operational components of how services are delivered to customers
Act as the primary contact and sherpa to help customers navigate OneTrust cross-departmentally and provide product guidance
Accelerate customer solutions through knowledge of their business and best practice guidance
Deliver proactive communication and manage mission-critical escalations
Align customer’s roadmap with OneTrust’s product roadmap
Advocate for customers by sharing their key business requirements internally with Product and Engineering teams and managing product feature requests
Understand each customer's industry and Trust management strategy to help them utilize the OneTrust platform to derive maximum business value
Deliver quarterly business reviews to communicate strategically with customers and their executive teams to ensure delivery on business objectives
Utilize adoption metrics to share best practices, nurture value-added activities, proactively identify risk, and identify growth opportunities
Manage an account portfolio to a Net ARR outcome: balance retention and growth in alignment with OneTrust’s revenue strategy
Utilize adoption statistics and present health check data in meetings to gauge customer engagement, identify opportunities for training, adoption, or expansion
Deliver and communicate ROI for customers throughout their lifecycle, ensuring they derive maximum value from their OneTrust investment and fully leverage their subscription

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementExecutive Relationship ManagementRevenue RetentionCustomer AdoptionStrategic AdvisoryCross-Functional CollaborationPrivacy GovernanceRisk ManagementSaaS Platforms

Questions & Answers

Common questions about this position

What is the salary or compensation for the Principal Customer Success Manager role?

This information is not specified in the job description.

Is this Principal Customer Success Manager position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Principal Customer Success Manager role?

Key skills include establishing executive relationships, managing escalations, aligning customer roadmaps with product roadmaps, delivering quarterly business reviews, and utilizing adoption metrics.

What is the company culture like at OneTrust for this role?

OneTrust emphasizes collaboration between data teams and risk teams, hyper-focus on revenue retention and growth through alignment and customer engagement, and being on the forefront of evangelizing Trust in the workplace.

What makes a strong candidate for the Principal Customer Success Manager position?

Strong candidates act as trusted advisors for strategic customers, manage executive relationships, partner cross-departmentally, drive adoption and growth, and advocate for customer needs with Product and Engineering teams.

OneTrust

Data privacy and governance management platform

About OneTrust

OneTrust provides a platform that assists businesses in managing their data privacy, governance, risk, and compliance needs. The platform helps organizations visualize and control their data, addressing the challenge of 'data sprawl' by tracking what data they have, where it is stored, and how it is used. This is crucial for ensuring compliance with various laws and regulations regarding data usage and customer privacy. OneTrust serves a wide range of businesses, from small companies to large enterprises, all of which need to handle data responsibly. The company operates on a subscription model, where clients pay a recurring fee based on their size and data management needs. OneTrust's goal is to empower businesses to use data ethically while maintaining compliance with legal standards.

Atlanta, GeorgiaHeadquarters

2016Year Founded

$1,089.5MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Stock Options

Performance Bonus

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Professional Development Budget

Risks

Emerging privacy tech startups may erode OneTrust's market share.

Rapid AI technology evolution could outpace OneTrust's platform capabilities.

Over-reliance on partnerships may expose OneTrust to performance risks.

Differentiation

OneTrust offers a comprehensive platform for data privacy and governance management.

The platform automates compliance with global data privacy regulations, reducing manual efforts.

OneTrust's integration with IAB Diligence Platform enhances its advertising compliance capabilities.

Upsides

Growing demand for AI governance tools boosts OneTrust's market potential.

Partnerships with cloud providers like Microsoft Azure expand platform accessibility.

Increasing complexity of global data privacy regulations drives demand for OneTrust's solutions.

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