Principal Application Support Consultant (Dutch Speaking) at Unity

Sliedrecht, South Holland, Netherlands

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, ERPIndustries

Requirements

Excellent communication skills in English and Dutch (mandatory)
A minimum of several years of prior experience working with ERP systems
Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure
Exceptional customer-facing skills and ability to implement exceptional customer service
Good analytical and problem-solving abilities
Ability to manage own time, prioritize workload, meet deadlines, and assist team members as a model/supervisor
Excellent SQL skills
Able to use initiative, work alone, and as part of a team
Friendly and professional manner with an enthusiastic positive approach to tasks
Flexibility to adjust to client needs in terms of working hours
Previous experience in a customer service environment (advantage)
Knowledge and experience with ServiceNow (advantage)
ITIL knowledge (advantage)
Finance background or experience (advantage)

Responsibilities

Act as the first point of contact for customers on IT and Business Application related questions for Unit4 solutions
Provide professional, efficient, and effective support service in resolving support cases and completing other tasks
Progress each issue through to conclusion, liaising with colleagues and R&D as appropriate
Provide operational support to both clients and internal team members in day-to-day activities
Investigate, process, and document application defects passed to the Application Support team
Be proactive in highlighting potential escalation risks with Team Leader and coordinate additional resource requirements
Handle customer escalations, taking ownership of complicated issues and keeping customers updated on progress
Comply with the Company’s information and Security Requirements, all Company Business procedures, policies, and ISO standards
Investigate, document, and present process improvements to the Customer Services Team Leader to enhance customer experience
Identify opportunities for service improvement or chargeable activities and raise them via appropriate channels
Be responsible for own personal development plan, including product/technical knowledge and soft skills
Train and mentor less experienced team members on product knowledge, skills, and processes
Work in a team environment to help and assist colleagues

Skills

ERP

Application Support

IT Support

Customer Support

Defect Investigation

Escalation Management

Dutch

Unity

Real-time platform for interactive content

About Unity

Unity Technologies provides a platform for creating 2D, 3D, virtual reality (VR), and augmented reality (AR) content. Its main product is a real-time development platform that allows users to build and deploy interactive content across various devices, including mobile phones, PCs, and gaming consoles. Unity operates on a subscription model, offering different plans to cater to the needs of hobbyists, professional developers, and large enterprises, including free options for smaller developers. The company stands out from competitors by serving a wide range of industries, such as gaming, film, automotive, architecture, engineering, and construction, making it a versatile tool for many applications. Unity's goal is to empower creators by providing them with the tools and support needed to bring their ideas to life.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$869.1MTotal Funding

IPOCompany Stage

Enterprise Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Comprehensive health, life, and disability insurances

Commuting subsidy

Employee stock ownership

Comprehensive retirement/pension plans

Generous vacation and personal days

Paid leave for new parents

Wellness and fitness subsidy

Office food and free snacks, including lots of healthy options!

Mental health and Wellbeing programs and support

Employee Resource Groups

Global Employee Assistance Program

Training and development programs

Volunteering and donation matching program

Risks

Increased competition from Unreal Engine with advanced graphics and free source code.

Open-source platforms like Godot offer free alternatives to Unity's subscription model.

Recent pricing changes may lead to backlash from small developers.

Differentiation

Unity offers a comprehensive platform for 2D, 3D, VR, and AR content.

Unity's subscription model caters to both small developers and large enterprises.

Unity's real-time development platform supports cross-platform deployment on mobile, PC, and consoles.

Upsides

Unity's acquisition of SyncSketch enhances remote collaboration capabilities.

Unity's Indie Game Developer Accelerator Program supports the growing indie game market.

Unity's tools are widely used in expanding AR and VR markets.

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