Presales Enterprise Architect - BFSI at ServiceNow

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

BFSI, Banking, Insurance, Financial ServicesIndustries

Requirements

10+ years of experience in enterprise architecture, pre-sales, or consulting roles, with 5+ years focused on the Financial Services sector
Deep understanding of banking or insurance technology ecosystems, including core systems (e.g., Temenos, FIS, Hogan, Guidewire), digital channels and CRM, regulatory technology (RegTech), and APRA and ASIC compliance expectations
Familiarity with risk management frameworks, including APRA Prudential Standards (CPS 230, CPS 234), Operational Resilience and Basel III, SOX, IFRS, AML/KYC frameworks
Understanding of Agentic AI systems, including goal-directed agents, orchestration layers, and workflow delegation models
Experience with enterprise frameworks such as TOGAF, IT4IT, COBIT, BIAN, and cloud architectures (AWS, Azure, GCP)
Strong architectural expertise in cloud-native platforms, APIs, microservices, and enterprise integration patterns
Experience engaging with technology and risk stakeholders across CIO, CRO, COO, and CISO domains
Ability to articulate (inferred from context)
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving

Responsibilities

Collaborate with banking, insurance, and financial institutions to define platform architecture and transformation roadmaps across IT, risk, operations, front-office, and shared services
Partner with CxOs, Chief Architects, and digital leaders to align ServiceNow’s platform capabilities with their enterprise modernization goals including AI Transformation, core banking digitization, risk and compliance automation (CPS 230, APRA, Basel III), customer service transformation, KYC, AML, and onboarding workflows, operational resilience and business continuity
Lead cross-domain architecture engagements covering ITSM, ITOM, SecOps, GRC/IRM and ESG reporting, Customer Service Management (CSM) for contact centre transformation, vendor and procurement workflows
Handle integration with cloud, core banking, data lakes, and ERP ecosystems
Create compelling architecture artefacts including industry reference models, solution blueprints, and executive presentations
Drive co-innovation projects with customers and partners across risk automation, AI in compliance, intelligent document processing, and customer journey orchestration
Contribute to industry-specific enablement content, such as whitepapers, workshops, and solution accelerators for financial services
Collaborate with global industry teams, product management, and sales leadership to shape the roadmap for ServiceNow’s financial services offerings

Skills

ServiceNow

Enterprise Architecture

AI Integration

Platform Architecture

Transformation Roadmaps

Risk Management

Compliance Automation

CPS 230

APRA

Basel III

KYC

AML

Core Banking Digitization

Customer Service Transformation

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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