Pre Sale Experience Manager at Sotheby’s

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Art, Luxury Goods, AuctionsIndustries

Requirements

Bachelor’s Degree required, ideally in relevant area of study/interest
Previous Pre Sale Coordinator or relevant experience within an auction house is desired
Experience in managing a team is an advantage but not a pre-requisite
Enthusiastic and proactive with a flexible, forward-thinking approach
Good communication and client service skills
Excellent organizational skills including the ability to multitask and prioritize
High level of attention to detail
Ability to communicate at all levels, to present information and influence behaviors/culture
Energetic and persistent
Working knowledge of Sotheby’s systems, procedures and sale administration is an advantage but not a prerequisite
Able to maintain the highest standards of confidentiality and discretion

Responsibilities

Line manage a group of Pre Sale Coordinators and provide day-to-day support and guidance
Support recruitment of Pre Sale Coordinators for roles as required
Partner with Head of Client Experience as appropriate to set goals and perform annual performance reviews
Oversee training programme for new Pre Sale Coordinators
Manage risk and escalation appropriately
Ensure adequate Pre Sale Coordinators coverage for specialist departments (holidays, sick leave)
Work with key department stakeholders to ensure outputs are delivered to the highest quality
Partner closely with post-sale managers to ensure appropriate handoff and completion of the client journey
Work alongside Head of Client Experience and take personal accountability for the direction of transformation within the Pre-Sale function and the wider Service Operation team
Collaborate as a team across Client Experience teams to manage workloads
Oversee and support new Coordinators with entering complex consignment terms correctly into SAP (graduated VC, Share, Guarantees, IBs) and ensure Non-Standard Terms spreadsheet is completed and lots are blocked in SAP
Assist Coordinators with complex post-sale client issues e.g. canceled sales
Ensure financial transactions amongst team comply with corporate governance
Assist Coordinators with movement of property via NY for other sale locations (export for sale and return shipments)
Oversee coordination of post-auction transactions including post-auction sales, account adjustments and canceled sales

Skills

Team Management

Recruitment

Performance Reviews

Training Programs

Risk Management

Escalation Management

Stakeholder Collaboration

Process Standardization

Client Experience Management

Sotheby’s

Auction house for fine art

About Sotheby’s

Sotheby's is a global auction house that specializes in selling fine art, luxury items, and collectibles through live and online auctions, as well as private sales. The company provides online estimates to help sellers determine the value of their items, which is a key differentiator from competitors. Sotheby's holds auctions in major cities worldwide, attracting a diverse audience and ensuring a competitive market for high-end items. The goal is to connect buyers and sellers in the luxury market while offering a personalized and discreet experience.

New York City, New YorkHeadquarters

1744Year Founded

$4MTotal Funding

POST_IPO_EQUITYCompany Stage

Real Estate, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Professional Development Budget

Risks

NFT market volatility poses financial risks for Sotheby's digital collectibles sales.

Recent staff layoffs indicate potential financial instability or auction performance downturn.

The $100 million Breuer building acquisition could strain financial resources if unprofitable.

Differentiation

Sotheby's offers both live and online auctions, catering to diverse client preferences.

The company provides private sales for clients seeking privacy and exclusivity in transactions.

Sotheby's expertise in valuing rare items attracts high-end collectors and investors.

Upsides

Sotheby's collaboration with The Luxury Group offers unique luxury auction experiences.

The acquisition of the Breuer building enhances Sotheby's brand and auction venue prestige.

Sotheby's acceptance of cryptocurrency payments attracts crypto-wealthy buyers.

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