Practice Support Manager, Remote at Aledade

Denver, Colorado, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Candidates should have experience in people management and technical problem-solving, with a proven ability to guide a team's daily activities and drive performance. Experience overseeing Service Level Agreements, managing incident lifecycles, and optimizing monitoring systems is required. Familiarity with tools like Datadog and PagerDuty, experience with the Mirth interface engine, and knowledge of Tableau are beneficial. The role requires comfort with remote work within the US.

Responsibilities

The Practice Support Manager will lead and develop a team of Support Analysts and Specialists, overseeing their daily activities and professional development while driving performance and accountability through KPI monitoring and coaching. They will manage the complete life cycle of incident management, develop and operationalize runbooks, and optimize monitoring systems. The manager will act as an escalation point for complex technical issues, manage the Mirth interface engine, and oversee ticket management processes to prevent backlogs. Additionally, they will lead initiatives for the Scalable Support Program and report to leadership on operational efficiency and team performance.

Skills

Technical Support

People Management

Problem-Solving

Service Level Agreements (SLAs)

Incident Management

Monitoring Systems

Escalation Support

Process Improvement

Automation

Reporting

Team Leadership

Mentorship

KPI Monitoring

Coaching

Onboarding

Training

Aledade

Supports independent primary care practices

About Aledade

Aledade operates in the primary care sector, focusing on supporting independent primary care practices. The company provides these practices with essential support and data to help them navigate the challenges of the changing healthcare landscape. Aledade offers personalized, on-the-ground assistance, ensuring that practices have timely access to the right data to improve the quality of care they deliver to their communities. Additionally, Aledade has developed a proprietary technology application that gives practices insights about their patients, further enhancing their care capabilities. Unlike many competitors, Aledade is dedicated to the success of independent practices, making it the largest network of its kind in the nation. The company's goal is to empower these practices to thrive and provide high-quality care through its support services and technology.

Bethesda, MarylandHeadquarters

2014Year Founded

$662MTotal Funding

SERIES_FCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Risks

Increased competition from platforms like Privia Health threatens Aledade's market share.

Integration challenges from acquiring Medical Advantage may disrupt operations in Michigan.

Rapid technological advancements require continuous updates to Aledade's technology platform.

Differentiation

Aledade partners with independent primary care physicians to create Accountable Care Organizations.

The company offers a proprietary technology platform for timely patient insights.

Aledade provides personalized, on-the-ground support to enhance care quality.

Upsides

Aledade's acquisition of Medical Advantage expands its presence in Michigan significantly.

The rise of telehealth creates new opportunities for Aledade's primary care practices.

Aledade's focus on value-based care aligns with increasing demand for ACOs.

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