Practice Support Manager, Remote at Aledade

Denver, Colorado, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Skills

Key technologies and capabilities for this role

Technical SupportPeople ManagementProblem-SolvingService Level Agreements (SLAs)Incident ManagementMonitoring SystemsEscalation SupportProcess ImprovementAutomationReportingTeam LeadershipMentorshipKPI MonitoringCoachingOnboardingTraining

Questions & Answers

Common questions about this position

Is this position remote?

Yes, candidates should be comfortable working remotely/work from home anywhere within the US.

What are the key responsibilities of the Practice Support Manager?

The role involves leading and developing a support team, overseeing SLAs and incident management lifecycles, optimizing monitoring systems like Datadog and PagerDuty, and driving performance through KPIs and process improvements.

What tools or technologies are used in this role?

The role involves utilizing and refining monitoring tools such as Datadog and PagerDuty for proactive issue detection.

What is the work environment like at Aledade?

The position is in a collaborative, mission-driven environment focused on making a meaningful impact on healthcare delivery.

What makes a strong candidate for this Practice Support Manager role?

Strong candidates will have experience in team leadership, technical operations, incident management, and familiarity with monitoring tools, along with the ability to drive performance, mentor teams, and optimize processes in a remote setting.

Aledade

Supports independent primary care practices

About Aledade

Aledade operates in the primary care sector, focusing on supporting independent primary care practices. The company provides these practices with essential support and data to help them navigate the challenges of the changing healthcare landscape. Aledade offers personalized, on-the-ground assistance, ensuring that practices have timely access to the right data to improve the quality of care they deliver to their communities. Additionally, Aledade has developed a proprietary technology application that gives practices insights about their patients, further enhancing their care capabilities. Unlike many competitors, Aledade is dedicated to the success of independent practices, making it the largest network of its kind in the nation. The company's goal is to empower these practices to thrive and provide high-quality care through its support services and technology.

Bethesda, MarylandHeadquarters

2014Year Founded

$662MTotal Funding

SERIES_FCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Risks

Increased competition from platforms like Privia Health threatens Aledade's market share.

Integration challenges from acquiring Medical Advantage may disrupt operations in Michigan.

Rapid technological advancements require continuous updates to Aledade's technology platform.

Differentiation

Aledade partners with independent primary care physicians to create Accountable Care Organizations.

The company offers a proprietary technology platform for timely patient insights.

Aledade provides personalized, on-the-ground support to enhance care quality.

Upsides

Aledade's acquisition of Medical Advantage expands its presence in Michigan significantly.

The rise of telehealth creates new opportunities for Aledade's primary care practices.

Aledade's focus on value-based care aligns with increasing demand for ACOs.

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