Practice Solution Manager (PSM) / Strategic Account Manager (m/w/d) (80-100%) at Alcon

Fribourg, Fribourg, Switzerland

Alcon Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Ophthalmology, Vision Care, Medical DevicesIndustries

Requirements

  • Bachelor of Science FHNW in Optometry with extensive optical training and at least 3 years of professional experience
  • In-depth knowledge in ophthalmics or ophthalmology, as well as in implementing digital solutions for sales promotion
  • Established network within the optical industry that can be leveraged for market development, customer retention, and business expansion
  • Strong self-organizational skills, negotiation skills, experience in change management, and a strong customer orientation
  • Fluent German and very good English skills, preferably also Italian and/or French
  • High willingness to travel, primarily within Switzerland (Zurich, Bern, Basel, St. Gallen area), occasionally in European countries

Responsibilities

  • Close collaboration with decision-makers, ECPs, and store teams to achieve jointly agreed goals
  • Introduction of digital platforms by implementing digital solutions for customer acquisition and retention, especially in the Abosystem area
  • Planning and conducting trainings and fitting events to support and improve the end-consumer buying experience
  • Targeted implementation of POS strategies and merchandising concepts to increase product awareness and support sell-outs in stationary retail
  • Collaboration with the Business Development Manager and other departments to develop and implement a top-class business support model
  • Expansion of market share and strengthening of customer loyalty through innovative activities that support customer business success, promote customer loyalty, and drive digital solutions and sales activities

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementDigital PlatformsSales StrategiesTraining DeliveryMerchandisingPOS StrategiesBusiness DevelopmentAccount ManagementVision CareECP Collaboration

Questions & Answers

Common questions about this position

Is this a remote position, and what are the travel requirements?

The position is a home-office role within the defined travel area (Zurich, Bern, Basel, St. Gallen) in Switzerland and requires high travel willingness, primarily within Switzerland and occasionally in European countries abroad.

What education and experience are required for this role?

A Bachelor of Science from FHNW in Optometry with extensive optical training and at least 3 years of professional experience is required, along with solid knowledge in eye optics or ophthalmology and implementing digital solutions for sales promotion.

What is the company culture like at Alcon?

Alcon promotes an inclusive company culture that values diversity and seeks talented people, driven by meaningful work to help people see brilliantly, with rewards for commitment and performance.

What salary or compensation does this position offer?

This information is not specified in the job description.

What makes a strong candidate for this Practice Solution Manager role?

Strong candidates have an established network in the optical industry, excellent self-organization skills, negotiation skills, change management experience, strong customer orientation, and fluent German with very good English, preferably Italian and/or French.

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters
1945Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees

Benefits

Medical, dental, & vision coverage
HSA Medical Plan
PTO
Paid Parental leave
401k
Retirement Plan Company Contribution
Low payroll deductions
Tuition Reimbursement Program
Annual Bonus
Free Family Contact Lens Program
12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.
Antitrust case denial could lead to legal challenges and financial penalties.
Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.
The company invests heavily in R&D, ensuring cutting-edge vision solutions.
Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.
Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.
Recognition as a top employer in Singapore attracts and retains top talent.

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