Practice Manager at P3 Veterinary Partners

Cavan-Monaghan, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Veterinary, HealthcareIndustries

Requirements

Cheerful and amiable disposition with enthusiasm for convivial teamwork
Ability to provide onsite leadership and oversight of the veterinary health care team
Understanding of financial drivers, budgeting, bookkeeping, and accounting
Skills in recruiting, mentoring, and retaining team members
Collaborative approach, acting as a positive role model with high moral standards

Responsibilities

Provide onsite leadership and oversight of the veterinary health care team to maximize overall business performance
Lead continuous improvement of customer service and medical care quality
Ensure smooth communication throughout client visits and work with Medical Director to resolve client concerns
Oversee client communications (welcome letters, sympathy cards, newsletters) per hospital protocols and timelines
Implement team scripting, in-hospital marketing, and social media content to attract new clients, retain current ones, increase referrals, and build community goodwill
Meet client needs for timely care; track new clients/patients, visit frequency, and achieve goals for appointment and surgery fill rates
Ensure team has sufficient resources for exceptional patient care; manage financial drivers and keep Cost of Sales in line with budget
Maintain reasonable inventory levels and plans to eliminate bulk ordering and expired goods
Work with Regional Manager and Medical Director to review operating budget and hospital business plan
Prioritize equipment and facility needs; assist with sourcing and purchasing
Prepare financial, bookkeeping, and accounting reports; maintain and balance accounts using manual and computerized systems
Follow monthly schedule authorization, predict staffing needs, and verify financial support for new hires
Act as positive role model, foster open relationships, and collaborate on team success
Recruit, mentor, and retain team emphasizing accountability, morale, teamwork, and high standards
Monitor Key Performance Indicators for hospital and team; implement action plans as needed
Meet Regional Manager expectations and timelines for hospital initiatives; hold team accountable for responsibilities and deliverables
Review feedback from data management with Regional Manager

Skills

Key technologies and capabilities for this role

LeadershipTeam ManagementCustomer ServiceVeterinary OperationsClient CommunicationBusiness PerformanceMarketingProtocol Implementation

Questions & Answers

Common questions about this position

Is this a full-time position, and what are the working hours?

Yes, this is a full-time position with an average of 40 hours per week over 5 days.

What is the salary or compensation for the Practice Manager role?

This information is not specified in the job description.

What are the key responsibilities of the Practice Manager?

Key duties include providing onsite leadership to the veterinary health care team, leading continuous improvement in customer service and medical care, managing client communication, overseeing financial performance, and working with the Medical Director and Regional Manager on budgets and operations.

What is the company culture like at Millbrook Valley Animal Hospital?

The team is fun, family-oriented, and passionate about veterinary medicine, with a dynamic and supportive culture where everyone laughs and has fun together daily, values cheerful and amiable dispositions, and recognizes individual contributions.

What qualities make a strong candidate for this Practice Manager position?

A strong candidate should have a cheerful and amiable disposition, enthusiasm for convivial teamwork, leadership skills for onsite oversight, and experience in managing business performance, client service, and financial aspects of a veterinary hospital.

P3 Veterinary Partners

Veterinary practice group providing operational support

About P3 Veterinary Partners

P3 Veterinary Partners operates in the Canadian veterinary services market, connecting pets, their owners, and veterinary practices. The company offers partnership models that provide financial security and reduce administrative burdens for veterinarians, allowing them to focus on pet care. By offering mentorship, medical advisory services, and community initiatives, P3 Veterinary Partners ensures high standards of care while helping practices improve their operational efficiency and profitability. The goal is to enhance the veterinary industry by maintaining the independence and unique character of each practice.

Oakville, CanadaHeadquarters

2015Year Founded

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Relocation Assistance

Paid Vacation

Paid Sick Leave

Unlimited Paid Time Off

Employee Assistance Program

Professional Development Budget

Wellness Program

Risks

Telemedicine platforms may reduce foot traffic to physical clinics.

Rising costs of veterinary supplies could squeeze profit margins for partner practices.

Shortage of qualified veterinary professionals in Canada may lead to staffing challenges.

Differentiation

P3 Veterinary Partners combines large organization resources with independent hospital flexibility.

They offer tailored partnership models for veterinary professionals at different career stages.

Their mentorship and community involvement initiatives ensure high standards of pet care.

Upsides

Telemedicine in veterinary care enhances client satisfaction and operational efficiency.

AI diagnostics offer faster, accurate results, improving patient outcomes and operations.

Rising pet insurance adoption leads to increased spending on veterinary services.

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