Practice Director - Japan Managed Services at Veeva Systems

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

Native Japanese and proficient English skills – both verbal and written
Ability to articulate messages to a business and technical audience
Proven ability of independent and strategic thinking beyond boundaries
Proven track record of hiring, training and developing consulting teams of minimum 10 members
Direct experience selling and managing implementation or post-implementation programs for enterprise software

Responsibilities

Lead and develop the Managed Services team, fostering a proactive and growth-oriented environment that supports long-term employee success and engagement
Drive the strategic reshaping of post-implementation services, introducing and implementing new processes and best practices that enhance customer value and team efficiency
Increase the team's impact and contribution, overseeing the effective delivery of billable engagements and driving the adoption and ongoing value realization of Veeva products and services
Provide strong leadership, mentorship, and guidance, actively developing and maintaining innovative consulting processes that align with our proactive service model
Build and nurture a strong internal network across Veeva’s Sales, Product and Services teams, collaborating to drive cross-functional initiatives and ensure seamless customer experiences
Cultivate strong, trusted advisor relationships with key customer stakeholders, understanding their evolving needs and proactively identifying opportunities for sustained success
Champion problem resolution, acting as the primary escalation point for complex after golive issues and ensuring successful outcomes for our customers

Skills

Key technologies and capabilities for this role

Managed ServicesConsultingTeam LeadershipCustomer SuccessSaaSStrategic PlanningVeeva Applications

Questions & Answers

Common questions about this position

Is this a remote-friendly position?

Yes, Veeva Systems is a Work Anywhere company that supports flexibility to work from home or in the office.

What is the salary for this Practice Director role?

This information is not specified in the job description.

What are the key responsibilities of this role?

You will lead and develop the Managed Services team, drive strategic reshaping of post-implementation services, oversee billable engagements, and provide leadership and mentorship.

What are Veeva Systems' core values?

Veeva's values are Do the Right Thing, Customer Success, Employee Success, and Speed.

What kind of leader is Veeva looking for in this role?

Veeva seeks a results-oriented leader who thrives in a global, cross-functional environment, is passionate about transforming customer experiences, and can contribute at both hands-on and strategic levels.

Veeva Systems

Quality and regulatory software solutions provider

About Veeva Systems

Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.

Pleasanton, CaliforniaHeadquarters

2007Year Founded

$6.8MTotal Funding

IPOCompany Stage

Enterprise Software, Healthcare, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

Risks

Manual processes in medtech content management risk compliance issues and market delays.

GenAI features in Vault CRM may face data privacy and security challenges.

Rapid product expansion could lead to integration challenges and customer dissatisfaction.

Differentiation

Veeva Systems specializes in cloud-based software for the life sciences industry.

The company offers a subscription-based model ensuring continuous updates and improvements.

Veeva's Vault CRM Suite connects sales, marketing, and medical for customer-centric engagement.

Upsides

Veeva Compass Patient platform supports patient journey analysis and market sizing.

GenAI features in Vault CRM enhance field productivity with contextual task automation.

Veeva's digital HACCP solution improves safety and efficiency in compliance processes.

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