Position Senior Analyst, Business Product Owner at Johnson & Johnson

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmaceuticalsIndustries

Requirements

Expertise in Innovative Medicine and patient-informed advancements
Experience in global business transformation programs like Transcend (ERP modernization, SAP S/4HANA)
Knowledge of end-to-end order-to-cash processes (EDI management, JJCC online portal, SAP S/4HANA)
Ability to lead and optimize processes across EDI, JJCC, and SAP systems
Skills in system integration, error resolution, requirements prioritization, testing (UAT, regression), training, post-launch support, and continuous improvement
Understanding of SOX compliance and controls
Superuser proficiency in SAP S/4HANA order-to-cash
Strategic partnership capabilities with business units and IT

Responsibilities

Manage daily EDI operations, including onboarding new customers, transactions, and change requests
Monitor incoming and outgoing EDI transactions for errors using designated error handling frameworks
Escalate or resolve flagged errors to ensure order accuracy
Support SOX controls related to EDI Interfaces
Administer JJCC platform: manage new registrations and resolve issues
Collaborate with customers and internal teams to resolve access or transaction issues
Manage escalations for JJCC support with Information Technology (IT)
Promote JJCC adoption through training and support
Lead troubleshooting and testing of JJCC and related systems when resolving tickets or implementing enhancements
Oversee the flow of order-to-invoice information from JJCC to SAP S/4HANA (ERP system)
Escalate or resolve flagged errors to ensure order accuracy for JJCC
Support SOX controls related to JJCC Interfaces
Serve as the SAP S/4HANA order-to-cash superuser
Act as the primary contact for troubleshooting issues with SAP users
Submit IT tickets and serve as the liaison between Canadian operations and IT teams
Ensure system integrity, optimization, and compliance with SOX
Gather, analyze, and prioritize requirements from business units
Collect and triage new business requirements for system enhancements
Collaborate with Global Template Owners to deploy new functionalities, including testing and validation
Support User Acceptance Testing (including regression testing), feedback collection, and ensure successful deployment

Skills

SAP S/4HANA

EDI

Order-to-Cash

ERP

Business Analysis

Product Ownership

Customer Connect

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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