Porting Analyst - Rejections at Weave

Lehi, Utah, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

High school diploma or equivalent required; associate’s or bachelor’s degree preferred
1–2 years of experience in telecommunications, customer support, number porting, or a related field preferred
Experience working in a ticketing, CRM, or case management system is a plus
Understanding of Local Number Portability (LNP) processes and terminology is highly desirable
Familiarity with Customer Service Records (CSRs), billing statements, and telecom documentation
Basic knowledge of FCC/telecom compliance guidelines is a plus
Proficiency with common business software (Salesforce, Google Workspace)
Comfort with learning and navigating CRM/ticketing systems
Strong problem-solving and analytical thinking to quickly interpret rejection reasons and determine next steps
Excellent written and verbal communication skills for working with internal teams, carriers, and customer offices
High attention to detail with the ability to manage multiple cases simultaneously
Strong organizational skills to track and resolve rejections efficiently
Ability to work independently while also collaborating within a team environment
Customer-obsessed mindset with a drive to resolve issues efficiently and accurately
Flexibility to adapt to evolving processes and carrier requirements
Accountability for ensuring timely resolution and clear documentation

Responsibilities

Assess port rejections assigned daily
Identify and interpret the specific rejection reason to determine the appropriate resolution path
Reach out to customer offices, carriers, or internal teams to gather missing information or documentation
Accurately document actions taken, communications made, and resolution steps
Ensure all records are updated to maintain transparency and continuity of case handling
Proactively communicate with internal teams to minimize delays and ensure smooth porting experiences
Contribute to reducing porting rejections by flagging recurring issues or process gaps
Adhere to carrier requirements, company policies, and regulatory guidelines when handling rejections
Maintain high attention to detail to prevent repeated rejections and ensure first-pass success
Provide feedback on common rejection trends to help refine onboarding and porting processes
Collaborate with team members to share best practices and improve overall efficiency

Skills

Key technologies and capabilities for this role

porting analysisrejection resolutionstakeholder coordinationcarrier communicationdocumentationcustomer supportcompliancequality assuranceprocess improvementattention to detailproblem-solving

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

This is a hybrid position requiring Monday through Wednesday in the office and Thursday/Friday remote.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What key skills are required for the Porting Analyst role?

Key skills include strong problem-solving and analytical thinking, excellent written and verbal communication, high attention to detail, and strong organizational skills.

What experience is preferred for this position?

A high school diploma or equivalent is required, with an associate’s or bachelor’s degree preferred, along with 1–2 years of experience in telecommunications, customer support, number porting, or a related field.

What makes a strong candidate for this Porting Analyst position?

Strong candidates will have experience in telecom or customer support, understanding of LNP processes, familiarity with ticketing systems, and the ability to work independently while collaborating with teams.

Weave

Patient communication solutions for healthcare providers

About Weave

Weave provides patient communication solutions tailored for dental and optometry practices. Its platform includes tools for scheduling appointments, sending reminders, managing patient reviews, and enabling two-way texting and calling. This helps healthcare providers interact with patients more effectively and manage their daily tasks. Weave also offers features like virtual waiting rooms and remote communication options, which are especially useful during the COVID-19 pandemic. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its services, which vary based on practice size and needed features. By focusing on improving operational efficiency and patient satisfaction, Weave distinguishes itself from competitors in the healthcare technology market.

Lehi, UtahHeadquarters

2008Year Founded

$143MTotal Funding

IPOCompany Stage

Enterprise Software, HealthcareIndustries

501-1,000Employees

Risks

Increased competition from fast-growing companies like Pure Healthcare.

Slow adoption of digital payment solutions in healthcare may hinder Weave's features.

Economic downturns could affect subscription-based revenue models for healthcare practices.

Differentiation

Weave integrates AI tools for enhanced communication and scheduling in healthcare.

Weave offers a comprehensive suite of tools for dental and optometry practices.

Weave's platform supports virtual waiting rooms and remote communication options.

Upsides

Weave's new platform interface integrates AI for improved user experience.

Payment Reminders feature helps healthcare practices collect outstanding balances efficiently.

Weave's partner marketplace enhances operational efficiency for healthcare practices.

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