Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
- Full Time
- Junior (1 to 2 years)
$80,000 – $120,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, BiotechnologyIndustries
Requirements
Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, and have at least 3 years of experience in a Customer Success role, preferably within the SaaS industry. Fluency in both English and German is required, along with strong communication and interpersonal skills.
Responsibilities
As a Portfolio Success Manager, you will act as a strategic partner to clients, guiding them through digital transformation efforts, sharing market trends, and leveraging the entire product and service portfolio to achieve maximum benefits. You will oversee initiatives across the portfolio, coordinate with internal teams, measure progress, and ensure customer satisfaction by offering product and service expertise, driving adoption of the platform, identifying new opportunities, and collaborating with internal teams to provide a seamless customer experience.
Skills
Customer Success
SaaS
Digital Transformation
Communication
Interpersonal Skills
Product Expertise
Service Expertise
Client Management
Strategic Partnership
Market Trends
Viseven
Digital marketing services for life sciences
About Viseven
Viseven offers digital marketing services tailored for life sciences and pharmaceutical companies, helping them create and manage content for various channels like email and social media to engage healthcare professionals. They utilize artificial intelligence and machine learning to optimize communication strategies, determining the best times to send messages and measuring engagement metrics. Unlike competitors, Viseven provides customized solutions for clients at any stage of digital marketing maturity. Their goal is to enhance marketing efficiency and effectiveness, enabling pharmaceutical companies to save time and resources while improving their outcomes.
Bridgewater Township, New JerseyHeadquarters
2009Year Founded
GROWTH_EQUITY_VCCompany Stage
Consumer Software, AI & Machine LearningIndustries
501-1,000Employees