Policy Service Rep - Life and Annuity Analyst - US at DXC Technology

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

High School Diploma completed
2+ years of relevant Life and Annuity insurance policy experience
Business and analytical critical thinking skills
Great communication skills and exceptional typing and documenting skills
Ability to work independently
Ability to follow oral and written directions
Microsoft Office and MS Teams work experience
Inbound/outbound customer service experience
Great ability to multitask between client applications and DXC systems
Legally authorized to work in the United States without requiring sponsorship

Responsibilities

Follow procedures to process transactions by corresponding with agents, beneficiaries, and other departments regarding policies
Ensure accurate handling and timely execution of any policy worked
Process transactions on administrative systems accurately and within client guidelines timeframe
Report any potential fraudulent, money laundering, or unethical requests reviewed
Perform other related duties as assigned or required daily
Provide elite customer service experience via letters or phone calls internally or externally
Research customer inquiries and respond to appropriate parties in a timely manner
Process and distribute incoming and outgoing mail for multiple clients per service level agreements
Perform data entry and match documents to appropriate accounts to verify up-to-date and accurate information
Interface with team personnel, management, and customers regarding customer service issues
Review client reports weekly to ensure data integrity; prepare and submit reports to management
Review and recommend modifications to procedures and workflow for efficient transaction processing
Monitor daily transactions to ensure compliance with policies and service level agreements

Skills

Key technologies and capabilities for this role

Life InsuranceAnnuity ProcessingMicrosoft OfficeMS TeamsCustomer ServiceData EntryPolicy ProcessingAnalytical Thinking

Questions & Answers

Common questions about this position

What is the work schedule for this position?

The preferred schedule is Monday through Friday from 7:30am to 4pm EST, but it is flexible.

Is this a remote position, or do I need to go into the office?

The position is designated as 2 days hybrid, requiring commuting to an onsite DXC office, with the company reserving the right to require in-person attendance at any U.S. office as needed.

What qualifications and skills are required for this role?

A High School Diploma is required along with 2+ years of relevant Life and Annuity insurance policy experience. Key skills include business and analytical critical thinking, great communication, exceptional typing and documenting, ability to work independently, multitasking, Microsoft Office and MS Teams experience, and inbound/outbound customer service experience.

What equipment is provided for this job?

A laptop, docking station, monitors, and headset will be provided.

What does DXC Technology's company culture emphasize?

DXC Technology believes strong connections and community are key to success, prioritizing in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances, and is committed to fostering an inclusive environment.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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