PMS Installations Specialist with German at Planet

Warsaw, Woj. Mazowieckie, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Retail, Payments, TechnologyIndustries

Requirements

Confident knowledge of German and English languages, both written and spoken
Ability to communicate with customers via Teams calls or video calls to guide them through PMS installation and train reception staff
Experience in technical troubleshooting with customers, or keen affinity for IT, willingness to embrace new technologies, logical and analytical thinking for problem-solving
Experience in hospitality industry, customer service, or technical helpdesk
Friendly, polite, and respectful manners with excellent communication skills and strong service orientation
Ability to work independently with a structured and organized approach, being proactive in driving solutions and improvements
Sense of responsibility and reliability, operating with honesty, loyalty, and integrity
Background in the hotel industry for familiarity with processes and procedures
Innate curiosity for IT technology and openness to innovation

Responsibilities

Implement property management software (PMS) and train customers on using it (remote training via Teams)
Troubleshoot issues during and post-installation, taking responsibility for customer queries/issues until resolution
Communicate articulately and maintain a friendly tone, even in high-pressure situations
Communicate with 3rd party companies and/or internal 2nd Level or Development Teams for customer issue resolution
Uphold a customer-centric approach, consistently striving to deliver exceptional service
Maintain internal tracking system up to date with progress on all open installations until successfully completed

Skills

Key technologies and capabilities for this role

PMSProperty Management SoftwareSystem InstallationCustomer TrainingTroubleshootingGermanIT TechnologyHotel Industry Processes

Questions & Answers

Common questions about this position

What experience is required for this PMS Installations Specialist role?

Candidates need a background in the hotel industry for familiarity with its processes, confident knowledge of German and English (written and spoken), and experience in technical troubleshooting or a keen affinity for IT technology.

Is this role remote or does it require office work?

The role involves remote training and customer communication via Teams calls or video calls, but full details on remote or office policy are not specified.

What are the main responsibilities of the PMS Installations Specialist?

Responsibilities include implementing PMS software and providing remote training, troubleshooting issues until resolution, communicating with customers and teams articulately, maintaining a customer-centric approach, and updating the internal tracking system.

What is the company culture like at Planet?

Planet has a dynamic support team with members rooted in the hotel industry who have undergone tailored training, emphasizing openness to innovation, eagerness to explore systems, and a customer-centric approach.

What makes a strong candidate for this position?

A strong candidate blends hotel industry experience with a passion for IT, openness to innovation, eagerness to learn systems, and the ability to communicate articulately in German and English while troubleshooting customer issues.

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

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