PLSQL Product Support Advisor at IQVIA

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HealthcareIndustries

Requirements

Bachelor's Degree in Computer Science, a related field, or equivalent experience
3-7 years of hands-on experience in Oracle (SQL, PL/SQL) and production support with UNIX
Working knowledge of support processes and working in a support environment
Ability to write SQL queries using joins, sub queries, and views to retrieve data from Database
Hands-on experience in joins, sub queries, views, Packages, Stored Procedures, Functions, Triggers, Cursors, and Complex Queries
Good Logical and Analytical skills
Commitment to perform quality work
Excellent problem-solving skills and ability to work with stringent deadlines
Willing to work in rotational shifts

Responsibilities

Work with customers and project management teams to gather requirements and translate them into technical specifications
Manage day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations
Help prepare recurring internal meetings and advise on timeline progression
Ensure all tickets are up to date and responsible for ticket escalation as needed
Build out weekly client slides and provide snapshot of projects and status
Participate in QA, UAT & production launch support related to various customer engagements
Collaborate with product development team to help support platform functionality
Provide Tier 2/3 technical support for custom integrations
Drive resolution to remediate both routine and non-routine problems and hold resources accountable to provide permanent solutions designed to improve the customer experience

Skills

Key technologies and capabilities for this role

PL/SQLSQLOracleUNIXproduction supportticketingQAUATtechnical supportrequirements gathering

Questions & Answers

Common questions about this position

What experience level is required for this PLSQL Product Support Advisor role?

The role requires 3-7 years of hands-on experience in Oracle (SQL, PL/SQL) and production support with UNIX.

What are the key technical skills needed for this position?

Candidates need hands-on experience with SQL queries using joins, sub queries and views, Packages, Stored Procedures, Functions, Triggers, Cursors, and Complex Queries, along with Oracle (SQL, PL/SQL) and UNIX production support.

Is this a remote position or based in an office?

The position is based in IQVIA Bangalore.

What are the shift requirements for this role?

Candidates must be willing to work in rotational shifts.

What qualifications and soft skills make a strong candidate?

A Bachelor's Degree in Computer Science or related field is required, along with good logical and analytical skills, excellent problem-solving abilities, commitment to quality work, and the ability to meet stringent deadlines.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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