Technical Support Engineer
KustomerSalary not specified
- Full Time
- Entry Level & New Grad
Keywords Studios
Player Support Agent - Brazilian Portuguese/English - Remote
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Video Games, Customer Support, Community ManagementIndustries
Requirements
Candidates must possess a C1-C2 level of proficiency in Brazilian Portuguese and a B2 level or higher in English, demonstrating excellent communication skills for effective player support. They should also have accountability and reliability in handling player inquiries and issues, along with a proactive approach to identifying and addressing player concerns. Furthermore, candidates are expected to have familiarity with Helpshift/Zendesk or other CRM tools, proficiency in navigating knowledge bases, and basic troubleshooting skills.
Responsibilities
As a Player Support Agent, the primary responsibility is to deliver excellent customer support to players by investigating and resolving player inquiries promptly through ticketing, email, or chat, while also providing valuable feedback to developers. The role involves assisting internal teams with project-related requests, gathering and delivering player feedback, and maintaining accurate reports to streamline processes. Additionally, the agent will contribute to smoother support processes through personalized macros and knowledge base management, escalate issues following established procedures, and maintain high-quality standards through the QC process.
Skills
Customer Support
Ticketing
Email Support
Chat Support
Report Writing
Issue Escalation
Macros Customization
MS Office
Google Suite
Troubleshooting
Language Proficiency (Portuguese, English)
Gameplay Knowledge
CRM Tools (Helpshift, Zendesk)
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
Key Metrics
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees