Player Development Executive, St. Louis

Position Overview

• Location Type: [Not specified]
• Employment Type: Full time
• Salary: $88,400.00 - $110,500.00 USD (Base Salary) + Bonus, Equity, and Benefits

Description: We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. The Crown Is Yours.

Requirements

• Bachelor’s degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
• Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
• Demonstrated success in identifying and implementing strategies that improve operational efficiency.
• Knowledge and ability to increase revenues and control expenses.
• Must be able to obtain and maintain required State Gaming Licenses.

Responsibilities

• Develop and maintain strong relationships with premier players through providing services and building player loyalty.
• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
• Execute against all VIP policies and guidelines, including responsible gaming policies.
• Compile and analyze data to identify trends to maximize player performance.
• Proactively offers solution-based suggestions to help enhance the customer experience.
• Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.

Application Instructions

• [Not specified]

Company Information

• Company Type: Publicly traded (NASDAQ: DKNG) technology company
• Headquarters: Boston
• Note: You may be required to obtain and maintain a gaming license issued by the appropriate state agency as a condition of employment. The US base salary range for this full-time position is $88,400.00 - $110,500.00 USD, plus bonus, equity, and benefits as applicable. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. #LI-SG2