IAM Production Operations Engineer

Position Overview

Valorem Reply, an award-winning digital transformation firm, is seeking an experienced IAM Production Operations Engineer with product support expertise. This role focuses on resolving technical issues related to access management solutions, including Ping Identity/PingOne and Microsoft Entra ID, through debugging, research, and investigation. The ideal candidate will possess excellent documentation skills, the ability to translate complex technical processes into clear guides, and strong customer service and communication skills.

Employment Type

Full Time

Requirements

• Bachelor's degree and experience in IAM Engineering or CIS/Cyber Security/IT field.
• Green Card or US Citizen required.
• 4 years of customer-facing Technical Support (FedRAMP environment preferred) OR 3 years of industry experience in administration of Identity Management and Governance products (design, development, customization, configuration, and deployment).
• Experience with Azure DevOps.
• Experience with Networking, including Load Balancers, Firewalls, IP, and DNS.
• Excellent understanding of how SaaS applications and supporting SaaS solutions operate.
• Knowledge of Single Sign On Solutions (SAML, OAuth, OpenID Connect & WS-FED).
• Experience with Multi-Factor Authentication (PingID, RSA SecurID, DUO, Azure Authenticator) and ticketing systems (e.g., ServiceNow).
• Understanding of Lightweight Directory Access Protocol (LDAP) and Directory Services, PKI, X.509 certificates, and Kerberos.
• Experience with Internet Protocols (HTTPS/SSL/TLS).

Responsibilities

• Provide technical guidance and support to cross-functional teams and end-users regarding identity system-related queries.
• Troubleshoot PingFederate, PingAccess, PingDirectory, PingOne, PingID, and any supported integration kits.
• Manage the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area.
• Create knowledge documentation for testing, troubleshooting, mitigation, and resolution.
• Troubleshoot web-based applications using HTTP Tracing tools and log analysis in browsers and application servers.
• Leverage cloud experience with major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.

Preferred Qualifications

• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
• Ping Identity Certified Professional
• Experience with Linux (preferably Oracle)
• Experience with Java, DevOps CI/CD, Terraform, Jenkins
• Windows Server OS management experience.
• Ability to thrive in a fast-paced, high-energy environment.

Company Information

Valorem Reply is a digital transformation firm specializing in data-driven enterprise, IT modernization, customer experience, product transformation, and digital workplace solutions. Leveraging the expertise of their people and the power of Microsoft technologies, they deliver hyper-scale and agile digital business services, strategic business models, and design-led user experiences. Their innovative strategies and solutions rapidly and securely transform how clients conduct business.

Reply is a network of highly specialized companies supporting global industrial groups in the telecom and media, industry and services, banking, insurance, and public administration sectors. They assist in defining and developing business models enabled by new paradigms of AI, cloud computing, digital media, and the Internet of Things. Reply's services encompass Consulting, System Integration, and Digital Services. Reply is an equal opportunity employer.