Personal Banker II - Northern Cincinnati Region at Fifth Third Bank

Liberty Twp, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Open to Bank Mart hours: Mon–Fri 10 AM–7 PM | Sat 10 AM–5 PM (weekday off if working Saturday)
Willingness to complete a 4-8 week onboarding and education program, including rotations in Operations and Sales & Service, followed by certification
In-depth knowledge of Retail consumer and small business products/services
Ability to use consultative sales process, Financial Needs Assessment, CAMP, and other approved Marketing tools
Adherence to Bancorp Code of Business Conduct and Ethics, policies, and procedures
Knowledge of Retail procedures to mitigate fraudulent activity and risk
Openness to work in specified branches: Harpers Point Bank Mart, Landen Bank Mart, Liberty Township Bank Mart, Union Center Financial Center, Landen/20 Mile Stand Financial Center

Responsibilities

Use consultative sales process and Financial Needs Assessment to build customer profiles and identify financial needs
Recommend appropriate Retail consumer and small business products/services using value proposition
Proactively reach out to customers using CAMP and marketing tools to set appointments for financial reviews
Focus on cross-selling to existing customers and engage in outside sales activities (e.g., Membership Advantage presentations, business sales calls, community events)
Establish relationships with Business Partners (Mortgage, Small Business, Commercial, Investment) and refer customers for holistic solutions
Meet/exceed customer experience, individual/team production goals, and year-over-year revenue growth
Provide guidance to CSRs on sales and referral processes
Promote customer satisfaction with friendly, professional demeanor; answer questions and own issues
Maintain confidentiality and position of trust
Open/service full range of Retail products adhering to policies
Participate in consumer loan and bankcard process, owning sourced loans from application to closing
Participate in opening/closing of Financial Center or Bank Mart as directed
Identify, assess, manage, monitor, and report risks while operating within Bank's risk appetite
Follow policies/procedures, elevate concerns, and ensure positive customer experience

Skills

sales

relationship building

consultative sales

deposits

loans

fee-based services

customer service

risk management

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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