Deployment & Activation Coordinator - Live Data Team

Employment Type: Full-Time

Position Overview

Willow is seeking an individual passionate about infrastructure technology with domain expertise in building systems, Fault Detection & Diagnostics, and data analytics. The Deployment & Activation Coordinator will play a crucial role in deploying the Willow platform for customers, enabling them to optimize their building systems. This role involves utilizing expertise in Fault Detection and Diagnostics for asset mapping and tagging.

Responsibilities

• Collaborate with Delivery Project Managers and Engineers throughout all project stages, including:
  • Pre-Integrations and Discovery
  • IoT Integrations and Data Acquisition
  • Data Tagging (Classification and 3D Geometry Modelling)
• Act as a Subject Matter Expert to support product, software development, customer support, and customer success teams through:
  • Knowledge sharing and training sessions
  • Product testing and validation
  • Troubleshooting
• Review project documentation and produce necessary documents, such as network topologies or similar diagrams.
• Perform data tagging and skill activation across multiple sites, conducting quality assurance reviews to ensure data accuracy from various subsystems.
• Review data within the Willow platform (via front end, database, or API) and compare it against other applications.
• Ensure the highest quality and accuracy of all data collected and submitted to the Willow platform, which is core to Willow Services and success.
• Leverage industry knowledge and understanding of building systems to create building digital twins, serving as the platform for Activate Technology analytics.
• Partner with other Willow teams to support customer-facing discovery sessions and/or workshops to define scope and requirements.

Requirements

• 3+ years of experience in Building Automation Services or a similar field.
• Mechanical Engineering or Electrical Engineering qualifications are favorably viewed, but a strong eagerness to learn new technology is paramount.
• Solid understanding of typical building technologies, including:
  • HVAC controls
  • Building Management Systems (BMS)
  • Lighting controls
  • Energy metering networks
  • IT/OT/IoT Devices and networks
  • Access controls and security technologies
• Required skills in Fault Detection & Diagnostics and troubleshooting within Building Automation/Energy Management Systems.
• Understanding of technical documentation such as network topology, wiring diagrams, points lists, operational manuals, and functional descriptions for systems like BMS, EMS, Security, Lighting, etc.
• Intermediate to advanced proficiency in MS Excel or MS SQL is preferred.
• Excellent fault-finding and technical problem-solving skills.
• Enthusiastic, flexible, energetic, and highly motivated with a keen desire to learn and develop skills in Fault Detection & Diagnostics technologies.

Company Information

Since its founding in 2017, Willow has expanded from an Australian start-up to serving customers globally. Our product digitizes the built world, enabling smarter and more environmentally conscious building operations. You will join a team of performance-driven "Willowers," supported by cutting-edge technology.

What Willow Offers

• True flexible working arrangements (remote and/or hybrid).
• Parental leave.
• Opportunities to dedicate up to 3 days a year to causes you care about.
• Professional development through the Willow Academy.
• Discounts on shopping and services.

Willow is committed to continuous improvement and innovation.