People Systems & Process Assistant at Gusto

London, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources, TechnologyIndustries

Requirements

Experience in a systems/process support role within HR or People Operations
Good understanding of core people processes and how they connect with technology
Strong organisational skills, able to coordinate BAU tasks and manage multiple priorities
Experience with continuous improvement activities and change management cycles - identifying issues, capturing requirements, and suggesting solutions
Comfortable working with different types of systems, including running basic reports, troubleshooting, and maintaining functionality
Skilled communicator, able to triage issues and explain process/system behaviours clearly to stakeholders
Collaborative team player, confident working with different functions and escalating effectively when needed
Calm and solution-focused, particularly when dealing with unplanned or urgent issues
Proactive learner, able to pick up new systems and processes quickly

Responsibilities

Responsible for execution of BAU and continuous improvement (CI) activities across People processes and systems, ensuring smooth operations during the HRIS project period
Act as the first point of contact for BAU queries, triaging and coordinating resolution with the appropriate stakeholders
Escalate complex issues or critical unplanned changes to the HRIS project team or IT partners, ensuring timely and effective resolution
Support the HRIS Business Analyst in workflow coordination, ensuring BAU activities are managed effectively and dependencies are surfaced
Identify and recommend opportunities to improve processes, tools, and ways of working, capturing learnings that can inform the HRIS solution
Provide support for data quality checks, user access management, and system housekeeping tasks
Assist in the creation and maintenance of user documentation, guides, and simple training materials for BAU activities
Collaborate with colleagues across the People team to ensure BAU process continuity and effective communication during the transition to the new HRIS
Offer ad hoc support to the HRIS project team, e.g. supporting testing cycles or providing process insights

Skills

HRIS

ATS

People Operations

Process Improvement

Data Quality

User Access Management

Workflow Coordination

Stakeholder Management

BAU

Continuous Improvement

Gusto

Payroll, benefits, and HR solutions provider

About Gusto

Gusto provides payroll, benefits, and human resources solutions specifically designed for small to medium-sized businesses. Its platform allows users to manage payroll processing, employee benefits, and HR tasks in one integrated system, making it easier for companies that may not have extensive HR resources. Gusto operates on a subscription-based model, offering various pricing tiers to accommodate different business needs, from startups to established companies. This flexibility in pricing helps Gusto stand out from competitors by catering to a wide range of clients. The company's goal is to simplify the management of employee-related tasks, allowing businesses to focus on growth and improving employee satisfaction.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$686.8MTotal Funding

SERIES_ECompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

It’s a marathon, not a sprint: Employees celebrating 5 or 10 years at Gusto enjoy a month-long sabbatical to travel and relax after all their hard work.

Meals and conversations: Free meals, snacks, and drinks to keep us fueled, but more importantly: they bring people together and foster community.

Wellness for every body: We’re proud to offer inclusive health care such as hormone treatments, gender-affirming surgery, therapy, family planning, and more.

The time you need: Our flexible PTO policy means every employee is encouraged to take the time they need now to keep doing great work, long term.

Family-friendly benefits: Fertility treatments, primary and secondary parental leave, sleep coaching, house cleaning for new parents, and more.

Be well, be you: Get free, comprehensive medical, dental, and vision benefits, plus a monthly fitness stipend and mental health resources too.

Risks

AI-powered platforms like Puzzle may reduce demand for Gusto's payroll services.

Digital gifting solutions expansion increases competition in employee benefits.

Stride's portable benefits program may attract clients from Gusto's traditional offerings.

Differentiation

Gusto offers an integrated HR, payroll, and benefits platform for SMEs.

Gusto Embedded allows other platforms to offer tailored payroll solutions.

Gusto's tiered pricing caters to diverse business needs and budgets.

Upsides

Gusto's partnership with Nav enhances financial health insights for small businesses.

Gusto Embedded expands market reach by enabling comprehensive payroll solutions.

Increasing international hiring trends boost demand for Gusto's global HR solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free