People Services Advisor France & Belgium - CDI at Deliveroo

Paris, Ile-de-France, France

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, TechnologyIndustries

Requirements

Proven experience in a similar role preferably within the French market
Strong understanding of standard HR administration processes & best practices
Experience using Workday desirable
Knowledge of French Labor Law
Excellent organisational skills with a strong ability to manage multiple tasks and priorities
Exceptional attention to detail and accuracy in data entry and document preparation
Strong communication skills (both written and verbal) in English

Responsibilities

Serve as the first point of contact for HR enquiries from employees and managers, providing clear, timely, and accurate support
Manage the case management platform: monitor tickets, assess urgency, route to the right team, and ensure full resolution
Escalate complex or sensitive issues to the appropriate HR Specialist or HR Manager when required
Deliver end-to-end HR administration across the employee lifecycle — onboarding, changes, and offboarding
Onboarding: Prepare contracts and documentation, support visas and insurance registration, and coordinate new joiner orientation
Employee Changes: Process job changes, promotions, transfers, and salary updates in Workday, ensuring accuracy
Offboarding: Manage resignations and terminations, including exit paperwork and systems updates
Support payroll preparation by ensuring all data is correct and processed on time
Prepare HR-related letters and certificates (e.g. salary certificates, employment verification, NOCs)
Maintain accurate employee records in Workday, ensuring compliance with French Labour Law, GDPR, and company policies
Stay informed on labour law updates and communicate relevant changes to the People team
Partner with Government Relations to manage employee documentation: visas, renewals, medicals, insurance, and related queries
Identify opportunities to streamline HR processes and enhance efficiency and employee experience
Support the documentation and continuous improvement of HR procedures
Collaborate closely with team members to resolve issues, share knowledge, and align on best practices
Coordinate employee engagement programs such as Roo Awards and Lunch & Learn sessions
Handle ad-hoc HR administrative requests (certificates, letters, verifications)
Contribute to wider People projects and initiatives as directed by the Line Manager

Skills

HR Administration

Employee Onboarding

Case Management

French Labour Law

HR Queries

Employee Lifecycle

Ticket Management

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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