People Care Operations Analyst (Process & Analytics) at Hewlett Packard Enterprise

Guadalajara, Jalisco, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HRIndustries

Requirements

Bachelor’s degree or equivalent experience
2–5 years in operations, business analysis, or HR support (shared services a plus)
Strong process mindset: able to turn messy workflows into clear, up-to-date process maps
Solid analytics skills: Excel/Sheets, Salesforce reports/dashboards; confident with KPIs and data quality
Organized, calm under pressure, and practical in recommendations
Experience in HR case management (Salesforce Service Cloud, Knowledge, Messaging)
Familiar with continuous improvement and basic data tools
Ability to create clean visuals (process maps, dashboard mockups) that non-analysts understand
Associate Salesforce Certified or more

Responsibilities

Document “as-is” flows for People Care services; build clear process maps and SOPs
Identify bottlenecks, handoff risks, and quick wins; propose “to-be” improvements with effort/benefit
Own weekly/monthly KPI reporting (case volume, SLAs, CSAT, backlog health, escalations, staffing signals)
Build/maintain Salesforce reports & dashboards; ensure single-source-of-truth and data hygiene
Translate data into practical insights and recommendations for Ops and People Leaders
Support capacity views and simple workforce planning inputs (trendlines, seasonality, peaks)
Track action items from metric reviews; follow through to closure
Coordinate intake, triage use cases, validate requirements, and UAT small changes for Salesforce enhancements
Maintain change logs, comms snippets, and basic go-live checklists
Keep SOPs and knowledge current (AskHR/People Care context)
Draft concise updates when reporting, process, or tooling changes impact advisors

Skills

Key technologies and capabilities for this role

Process AnalysisProcess MappingSOPsKPI ReportingSalesforce ReportsSalesforce DashboardsData AnalysisAnalyticsHR OperationsProject Support

Questions & Answers

Common questions about this position

Is this role remote or hybrid?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What are the required qualifications and experience for this position?

A Bachelor’s degree or equivalent experience is required, along with 2–5 years in operations, business analysis, or HR support.

What key skills are needed for the People Care Operations Analyst role?

Candidates need a strong process mindset for mapping workflows, solid analytics skills in Excel/Sheets and Salesforce reports/dashboards, and the ability to handle KPIs and data quality.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this role?

Strong candidates will be organized, calm under pressure, practical, with experience turning messy workflows into clear process maps and building reliable Salesforce reports and dashboards.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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