PC Device Refresh Co-Ordinator & Deployment Technician at DXC Technology

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Information Technology, IT ServicesIndustries

Requirements

Citizenship or Permanent Residency (required for security reasons)
Minimum 3–5 years’ experience in IT support, desktop deployment, or IT coordination roles
Demonstrated experience with large-scale device refresh or deployment projects
Understanding of IT asset lifecycle management and disposal processes
Strong organizational and project coordination skills
Excellent communication and stakeholder engagement abilities
Proficiency in Windows operating systems, Microsoft 365, and enterprise software
Hands-on experience with device imaging tools (SCCM, Intune, MDT)
Working knowledge of IT Service Management (ITSM) and Asset Management systems (e.g., ServiceNow)
Troubleshooting skills for hardware, software, and connectivity issues
Ability to work under pressure and manage multiple priorities
UTIL Foundation certification (desirable)
Relevant technical certifications such as CompTIA A+, Microsoft MCP (advantageous)

Responsibilities

Develop, maintain, and deliver the device refresh schedule in alignment with business priorities
Conduct site readiness assessments, verify asset inventories, and confirm user requirements
Coordinate procurement, delivery, imaging, and staging of devices
Liaise with business units to schedule deployments with minimal disruption
Maintain up-to-date Standard Operating Procedures (SOPs) for refresh activities
Act as the main point of contact for all refresh program communications
Provide clear instructions and expectations to end-users prior to deployment
Collaborate with IT teams, vendors, and department managers to meet deadlines
Image and configure new devices according to organizational policies
Install required software, configure network settings, and apply security standards
Perform user data migration, profile transfer, and functional validation
Provide on-site and remote support during the refresh process
Decommission and securely wipe old devices in compliance with security and environmental guidelines
Track progress against deployment schedules and escalate risks or issues
Maintain accurate device records in the organization’s asset management system
Produce regular status reports, including deployment metrics and user feedback
Conduct post-deployment quality checks to confirm system readiness
Gather end-user and stakeholder feedback to improve deployment processes
Identify opportunities to streamline workflows and enhance the refresh experience

Skills

Device Imaging

Hardware Configuration

Software Installation

Asset Management

Project Coordination

Stakeholder Management

Site Assessments

Procurement Coordination

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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