Payroll Service Delivery Manager

About Deel

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why Join Deel?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities

• Client Issue Escalation: Act as the primary point of contact for clients regarding escalated issues, collaborating with the wider team to ensure timely resolution.
• Expectation Management: Manage client expectations and set clear expectations with both in-house and partner Payroll Services Teams.
• Communication: Maintain consistent communication with clients, stakeholders, partners, and management.
• Service Reviews: Conduct regular service review meetings with all Payroll Services clients.
• Meeting Management: Ensure periodic meetings are held, including setting agendas, recording minutes, and following up on action items.
• Client Satisfaction: Manage the gathering, reporting, and overall management of client satisfaction data.
• Issue Resolution: Demonstrate strong ownership in issue resolution by thoroughly investigating, sharing knowledge, and communicating clearly with all clients.
• Relationship Building: Build long-lasting, mutually beneficial relationships within the client community to enhance the client experience.
• Service Delivery: Ensure timely and accurate service delivery in accordance with client Service Level Agreements (SLAs).

Qualifications

• Education: Bachelor's degree in Business, Accounting, or a related field from an accredited institution.
• Experience: 5+ years of experience managing payroll functions.
• Languages: Chinese or Japanese languages are preferred.
• Global Payroll: Global payroll experience, particularly in APAC, is a plus.
• Regulatory Knowledge: Strong working knowledge of local regulations and policies related to payroll.
• Prioritization: Ability to prioritize multiple tasks while meeting deadlines accurately and on time.
• Communication Skills: Strong verbal and written skills to effectively connect with clients and align with various stakeholders.
• Interpersonal Skills: Strong interpersonal skills with the ability to explain complex issues at an understandable level.
• Software Proficiency:
  • Advanced knowledge of local payroll software solutions.
  • Intermediate knowledge of Microsoft Excel.
  • Strong proficiency in English.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.