Payments and Support Specialist at Shiftsmart

New York, New York, United States

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$75,000 – $110,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR Tech, Gig EconomyIndustries

Requirements

Results-driven with a track record of driving outcomes and accomplishing objectives, regardless of perceived blockers or setbacks
High ownership, motivated to constantly improve the partner payments and support function and drive cross-functional change
Analytical, able to size and prioritize issues based on magnitude, break down problems into component parts, identify root causes, and measure impact on key metrics
Empathetic, with understanding of the partner experience

Responsibilities

Run and improve the payment process: Identify indicators of a successfully worked shift to build a decision tree for high-confidence payment decisions; iterate based on new data inputs
Drive higher confidence approvals: Work with product, supply, and marketplace teams to remediate checks that partners consistently fail during shifts
Build and operate partner support infrastructure: Run a partner-focused support practice to identify and correct issues ahead of the payment process
Improve the partner experience: Create a feedback loop from partner support data to product, orientation, supply, and marketplace teams to alleviate common issues and reduce support outreach

Skills

Key technologies and capabilities for this role

Customer SupportPayments ProcessingPartner ManagementTroubleshootingCommunicationOperationsProblem Solving

Questions & Answers

Common questions about this position

What is the salary range for the Payments and Support Specialist role?

The salary range is $75K - $110K.

Is this role remote or does it require office presence?

This role is based in New York City (HQ) with typically 4+ days in office.

What skills are required for this position?

The role requires skills in data analysis, building decision trees for payment processes, cross-functional collaboration with teams like product and engineering, and managing partner support infrastructure.

What is the company culture like at Shiftsmart?

Shiftsmart emphasizes ownership, impact, accelerated learning, and growth with a world-class team from top tech companies, fostering a culture where #ExecutionIsBinary and team members challenge and support each other.

What makes a strong candidate for this role?

Strong candidates will have experience in payments processes, data analysis, partner support, and the ability to collaborate cross-functionally to solve issues proactively in a fast-scaling startup environment.

Shiftsmart

Connects workers with flexible job opportunities

About Shiftsmart

Shiftsmart connects workers with flexible job opportunities in the gig economy, primarily serving large brands, government agencies, and nonprofit organizations. Its platform allows businesses to post shift requirements, which workers can browse and select based on their availability. This model is especially useful for industries like retail, hospitality, and customer service that need a flexible workforce. Shiftsmart generates revenue by charging businesses a fee for platform usage, which can be subscription-based or per-shift. The company also offers premium services such as workforce management tools and compliance audits. Additionally, through its "Get Shift Done" initiative, Shiftsmart has provided over 500,000 hours of work to nonprofits, helping stabilize wages and support food-insecure families. The goal of Shiftsmart is to create a more efficient labor market by providing businesses with scalable workforce solutions while giving workers greater control over their schedules.

New York City, New YorkHeadquarters

2015Year Founded

$114.3MTotal Funding

SERIES_BCompany Stage

Consulting, Social ImpactIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Parental Leave

Unlimited Paid Time Off

Flexible Work Hours

Pre-tax Commuter Benefits

Risks

Increased competition from platforms like Uber Works and Wonolo threatens Shiftsmart's market share.

Potential regulatory challenges could increase operational costs for Shiftsmart.

Economic downturns may reduce business spending on temporary labor, affecting Shiftsmart's revenue.

Differentiation

Shiftsmart connects part-time workers with open shifts across multiple platforms.

The platform offers flexible job opportunities for large brands, government agencies, and nonprofits.

Shiftsmart's digital platform acts as a marketplace for shifts, enhancing workforce management.

Upsides

Shiftsmart raised $95M in Series B funding, boosting its growth potential.

The rise of remote work technology expands Shiftsmart's reach and job diversity.

Increased demand for flexible work arrangements drives growth in gig economy platforms like Shiftsmart.

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