Payment Processing Support Engineer (SmartVista) at Unlimit

Limassol, Limassol, Cyprus

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

3+ years of experience supporting card processing systems (experience with BPC SmartVista is considered a significant advantage), including maintenance, troubleshooting, and performance monitoring
Strong understanding of the authorization and clearing processes in card payment systems
Knowledge of e-commerce payment systems and methods, including EMV 3-D Secure, recurring transactions, and other E-commerce-specific protocols
Advanced user of Linux, with hands-on experience in system operations, scripting, and troubleshooting
Proficient in PL/SQL, with the ability to write SQL scripts, including writing CRUD queries and medium-complexity stored procedures for data manipulation and system tasks
Skilled in at least one scripting programming language: Perl, Python, or Groovy, enabling automation and system integration
Experience in installing system updates, performing post-release monitoring, and managing the stability of live systems
Solid knowledge of encryption principles and PCI DSS security standards applicable to payment systems
Familiarity with the HTTP application layer protocol and web services integration (e.g., REST, SOAP)
Knowledge of Java programming is an advantage
Understanding of core card technologies, including EMV, PayWave, magnetic stripe cards, and Thales HSMs
Will consider as a plus: Experience with various testing tools such as MAS, VTS, and others
Will consider as a plus: Hands-on experience with clearing exchanges for major payment systems, including MasterCard File Express and Visa Edit Package
Will consider as a plus: Solid understanding of the IS

Responsibilities

Maintenance of in-house systems of the in-house Card Processing platform (SmartVista)
Demonstrate proficiency in troubleshooting and resolving issues across all SmartVista modules, conducting thorough root cause analyses, and implementing effective remedial actions
Escalate cases to internal teams in a timely manner, adhering to established benchmarks and requirements
Develop and implement fixes or workarounds to ensure business and processing continuity, while carefully evaluating the implications and risks of each alternative solution
Online monitoring and performance approval rate, analysis of system events - logs, etc
Lead the resolution of client problems alongside team members
Customization of the business rules of the system in accordance with the requirements of internal customers
Installation of authorization system releases
Participation in the preparation of technical requirements for updating the system
Interaction with external vendors and partners in the technical part
Automation of routine: file sharing, reporting for regulators, etc
Setting up emulators of payment systems

Skills

Key technologies and capabilities for this role

SmartVistaPayment ProcessingTroubleshootingRoot Cause AnalysisLog AnalysisSystem MonitoringBusiness Rules CustomizationCard ProcessingPerformance Analysis

Questions & Answers

Common questions about this position

What experience is required for this Payment Processing Support Engineer role?

Candidates need 3+ years of experience supporting card processing systems, with BPC SmartVista being a significant advantage, strong understanding of authorization and clearing processes, and knowledge of e-commerce payment systems including EMV 3-D Secure and recurring transactions.

Is this position remote or office-based?

The role requires working from one of the offices in Limassol or Belgrade.

What technical skills are essential for this job?

Key skills include advanced Linux usage with system operations, scripting, and troubleshooting, as well as proficiency in PL/SQL for writing SQL queries.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Support Engineer role?

A strong candidate has experience with BPC SmartVista, expertise in card processing troubleshooting, Linux operations, PL/SQL, and payment protocols like EMV 3-D Secure.

Unlimit

Provides borderless payment solutions globally

About Unlimit

Unlimit provides borderless payment solutions for businesses aiming to grow locally and globally. The company has developed a large in-house payment infrastructure that allows it to offer a wide range of financial services, including payment acceptance, payment processing, and corporate fund management. Businesses can easily acquire cards, utilize alternative payment methods, and handle international transfers through Unlimit's platform. What sets Unlimit apart from its competitors is its extensive coverage and variety of payment options, including unique local methods tailored to different regions. This enables businesses to confidently enter new markets. Unlimit's goal is to support innovative companies in moving beyond traditional banking technologies, facilitating their expansion and financial management in the evolving fintech landscape.

London, United KingdomHeadquarters

2009Year Founded

VENTURE_UNKNOWNCompany Stage

FintechIndustries

201-500Employees

Benefits

Hybrid Work Options

Paid Vacation

Risks

Increased competition from fintech startups targeting niche markets like the female economy.

Regulatory scrutiny in emerging markets due to DeFi, GameFi, and NFT collaborations.

Challenges in African market expansion due to local regulatory environments.

Differentiation

Unlimit offers the largest in-house developed payment infrastructure globally.

The company provides unique local payment options tailored to specific regions.

Unlimit's borderless payment solutions facilitate seamless international business expansion.

Upsides

Embedded finance growth aligns with Unlimit's BaaS offerings.

Rising digital wallets and contactless payments boost Unlimit's card issuing services.

Cross-border e-commerce growth supports Unlimit's borderless payment solutions.

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