Patient Services Coordinator
Bankers Healthcare GroupSalary not specified
- Full Time
- Junior (1 to 2 years)
$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Hospital ManagementIndustries
Requirements
Candidates should possess a Bachelor’s degree in Healthcare Administration, Business Administration, or a related field, along with a minimum of 3 years of experience in a patient services or supervisory role, preferably within a healthcare setting. Strong leadership and team management skills are essential, as is the ability to prioritize tasks and manage multiple projects simultaneously.
Responsibilities
The Patient Services Supervisor will lead, motivate, and build a high-performance team through coaching and quality management, overseeing the onboarding process and analyzing development needs. They will deliver the Diabetes patient service strategy, focusing on achieving best-in-class service satisfaction, patient retention, and employee engagement. The role involves proactively identifying opportunities to improve team working processes, monitoring daily reports and KPIs, analyzing trends, and deploying corrective actions. Additionally, the supervisor will measure call performance against quality standards, apply best practices in customer case management, and serve as a first line of escalation for WCare Team issues.
Skills
Team Leadership
Team Management
Coaching
Quality Management
Process Improvement
KPI Monitoring
Customer Case Management
Diabetes Patient Services
Medtronic
Develops and manufactures medical devices and therapies
About Medtronic
Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.
Key Metrics
Fridley, MinnesotaHeadquarters
1949Year Founded
$3.2MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees