Patient Services Assistant at Fresenius Medical Care

Cannington, Western Australia, Australia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Healthcare, DialysisIndustries

Requirements

Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner
Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
Knowledge of Work Health and Safety as it relates to the role within the facility
Understanding of the Quality improvement process and risk management obligations
Demonstrated skills in food preparation and presentation
Basic office skills, including filing and answering telephone enquiries
Previous experience in patient assistant role
Basic computer literacy
Completion of a Patient Service Assistant Certificate or equivalent qualification (Desirable)
Demonstrated commitment to quality improvement initiatives (Desirable)
Effective communication skills, both written and verbal (Desirable)
Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice (Desirable)
Team player (Desirable)

Responsibilities

Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care
Ensures cleanliness and neatness of patient’s environment and stock room
Ensures cleaning of the Isolation rooms is done when required
Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
Serves, distributes and collects patient / visitors’ meals and refreshments
Arranges patient transport from Dialysis treatment
Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
Monitors consumable stores and orders stock as required
Confirms delivery of stock, checks inventory and documentation
Performs stocktake when requested
Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
Orders and pack away linen
Assist in the collection of blood samples by pathology lab, help spin blood before collection
Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28)
Engages in internal and external in-service activities to enhance / maintain skills and knowledge

Skills

Key technologies and capabilities for this role

Infection ControlHygienePatient CareQuality ImprovementCommunicationStock ManagementInventory ControlCleaning ProceduresFood PreparationWaste DisposalOrganizational SkillsProblem-Solving

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What are the essential skills required for the Patient Services Assistant role?

Essential skills include demonstrated organizational and problem-solving skills, effective communication and interpersonal skills, knowledge of Work Health and Safety, understanding of quality improvement and risk management, skills in food preparation, basic office skills, previous experience in a patient assistant role, and basic computer literacy.

What desirable qualifications or skills are mentioned for this role?

Desirable qualifications include completion of a Patient Service Assistant Certificate or equivalent, demonstrated commitment to quality improvement initiatives, effective communication skills, knowledge of Infection Control / Hygiene principles, and being a team player.

What is the salary or compensation for this position?

This information is not specified in the job description.

What experience or qualities make a strong candidate for this role?

A strong candidate has previous experience in a patient assistant role, a Patient Service Assistant Certificate, effective communication skills, knowledge of infection control and WHS, and the ability to work as a team player in a multidisciplinary environment.

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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