Patient Service Technician at Owens & Minor

Santa Clara, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Homecare, Medical EquipmentIndustries

Requirements

Not specified

Responsibilities

Delivers and picks up equipment from homecare patients
Sets up equipment and instructs patients on the basic use of equipment
Assists patients in solving problems regarding equipment use
Schedules and organizes daily deliveries and pickups according to geographic territory
Loads and unloads durable medical or infusion equipment, oxygen and medical supplies onto delivery vehicle
Complies with all applicable regulatory requirements, including providing documents needed for the driver qualification file and abiding by hours of service, daily log, hazardous materials (placarding, training and shipping papers) and vehicle inspection and maintenance regulations
Completes necessary paperwork including daily delivery logs, pick-up and delivery forms, reimbursement documents and vehicle maintenance logs
Distributes paperwork to appropriate personnel
Notify supervisor if any one of the following items is discovered in the patient’s home: Physical abuse of any family member; Home environment is unsafe for the care ordered, such as unsanitary conditions or insufficient food for children; Animals in the home that cause unsanitary conditions
Maintains daily vehicle maintenance logs and incident reports. Ensures vehicles are in proper working condition. Ensures preventive maintenance on vehicles is performed on a timely basis according to D.O.T., F.D.A. and Joint Commission
Responds to emergency delivery calls as needed and on an on-call basis
May clean and assist with the repair of equipment
Performs routine vehicle maintenance including the checking of gasoline, oil fluids, tire pressure and brakes. Reports malfunction to supervisor
Performs other related duties as directed by supervisor

Skills

Key technologies and capabilities for this role

Equipment DeliveryEquipment SetupPatient InstructionDelivery SchedulingVehicle LoadingRegulatory ComplianceHazardous Materials HandlingPaperwork CompletionSafety ReportingCustomer Assistance

Questions & Answers

Common questions about this position

What is the salary for the Patient Service Technician position?

This information is not specified in the job description.

Is this a remote position or does it require travel?

This is a homecare field-based position involving delivering and picking up equipment from patients' homes, scheduling deliveries by geographic territory, and loading/unloading equipment from delivery vehicles.

What skills or qualities are needed for this role?

The role requires being empathetic, thoughtful, and compassionate to meet patient needs, along with organizational skills for scheduling deliveries, knowledge of regulatory compliance including DOT and FDA standards, and ability to perform vehicle maintenance.

What is the company culture like at Apria Healthcare?

Apria Healthcare seeks empathetic, thoughtful, and compassionate people focused on improving patients' quality of life at home through home respiratory services and medical equipment.

What makes a strong candidate for this Patient Service Technician role?

Strong candidates are empathetic, thoughtful, and compassionate individuals who can handle patient interactions, equipment setup and instruction, regulatory compliance, vehicle maintenance, and fieldwork in a homecare setting.