Onboarding Associate - Part-Time

Position Overview

Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as a Part-Time Onboarding Associate. As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part-time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.

About Luna

Physical therapy is powerful—for developing strength, managing emerging conditions, or recovering from surgery. But it’s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all. Join our amazing team and start your career with Luna as a Part-Time Onboarding Associate!

Website: www.getluna.com

Key Responsibilities

• Manage the registration, scheduling, and rescheduling processes for new and existing patients.
• Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
• Receive, screen, and coordinate telephone calls from healthcare providers.
• Proactively make outbound calls and send emails to patient leads.

Requirements

• Office Admin experience, 1 year required.
• Demonstrates a high level of customer service and interpersonal communication skills.
• Call/Contact center or other high call volume experience, 1 year preferred.
• Proficient with Google Suite.
• Highly detail-oriented.
• Ability to multi-task in a fast-paced work environment.
• High School Diploma or equivalent.
• Must be able to work in the US without restriction.
• Remote Work Requirements: Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.

Note on Location: While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. We encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.

What We Can Offer You

• Part-time hours: Work a consistent, fixed schedule with a variety of available shifts. Your schedule will remain the same each week, providing stability and work-life balance.
• A fun, collaborative, and supportive work environment with a fast-growing, innovative company.
• Realistic growth opportunities.

Compensation

• Salary: $16 - $16 an hour

Company Values

• Care Exceptionally
• Incredibly Relentless
• Be Impactful
• 1% Better, Every Day

Accolades

• Forbes America's Best Startup Employers of 2024 #111
• Fast Company World's Most Innovative Companies of 2024 #13 in Healthcare
• Exceptional Performance Designation from Medicare/CMS MIPS 2022, 2023
• Gold Indigo Design Award for mobile app design excellence 2020