[Remote] Patient Engagement Associate II at Imagine Pediatrics

New Orleans, Louisiana, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PediatricsIndustries

Requirements

Passionate and committed to creating exceptional healthcare experiences for children with special needs and their caregivers
Willing to work in a fast-paced startup environment, accepting quick changes and pivoting on priorities
2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales
Proven success in a centralized contact center environment
Strong aptitude for documentation; prior experience with a CRM platform is a plus
Excitement to be part of a tight-knit team with shared accountability for enrollment; excellent collaboration skills
Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs and overcome complex objections
Strong ability to build trust and relationships with key stakeholders
Location in one of the specified areas: Rio Grande Valley, TX; New Orleans, LA; Central Louisiana; Jacksonville, FL; New York, NY; Kansas City, MO; Missouri (outside of Kansas City); North Carolina
Ability to travel 10%-15% to provider offices (remote position)

Responsibilities

Conduct thorough research on attributed patients to understand their healthcare needs and utilization, uncover barriers to enrollment, and identify ways to reach caregivers
Perform telephonic outreach to caregivers of attributed patients to enroll their child in care and ensure seamless onboarding
Perform telephonic outreach to other healthcare professionals engaging with attributed patients and caregivers, including DME companies, home health organizations, pharmacies, pediatricians, etc
Leverage relationships with healthcare professionals to support re-engagement of enrolled patients
Handle inbound phone calls from caregivers, health plan service coordinators, and hospital discharge planners as part of the enrollment process
Develop deep knowledge of the Supplemental Security Income (SSI) program and perform telephonic outreach to eligible caregivers
Collaborate with Provider Engagement Specialists to conduct embedded outreach (e.g., on-site at PCP offices, residential facilities) to support enrollment

Skills

Key technologies and capabilities for this role

Patient OutreachTelephonic EngagementPatient EnrollmentOnboardingCritical ThinkingProblem-SolvingResearchHealthcare Needs AssessmentCollaborationTeamwork

Questions & Answers

Common questions about this position

Is this position remote, and what's the travel requirement?

This position is remote with 10%-15% travel to provider offices.

What locations are you hiring for this role?

The company is looking for candidates in Rio Grande Valley, TX; New Orleans, LA; Central Louisiana; Jacksonville, FL; New York, NY; Kansas City, MO; Missouri (outside of Kansas City); and North Carolina.

What are the key skills required for the Patient Engagement Associate II role?

The role requires strong critical thinking and creative problem-solving skills, along with an aptitude for collaboration and teamwork.

What are the main responsibilities of this position?

Responsibilities include conducting research on patients, performing telephonic outreach to caregivers and healthcare professionals, handling inbound calls, developing knowledge of the SSI program, and collaborating on embedded outreach.

How should I apply for this position?

Do not call to follow up on your application; instead, utilize the careers@imaginepediatrics.org inbox, as they receive a high volume of applications and will respond in a timely manner.

Imagine Pediatrics

24/7 virtual pediatric care and support

About Imagine Pediatrics

Imagine Pediatrics offers 24/7 virtual pediatric care customized for children with medical complexity, providing unlimited access to care via messaging, phone call, or video visit, and coordinating with the child's existing care team. Their multidisciplinary team of pediatricians, nurses, social workers, and care coordinators delivers high-quality, virtual-first care and support, with services currently available in Texas and Florida.

220 Athens Way #240, Nashville, TN 37228, USAHeadquarters

2022Year Founded

$5MTotal Funding

SEEDCompany Stage

51-200Employees