Patient Care Representative - Enteral Nutrition

Employment Type: Full time Location Type: Remote (Candidates can live anywhere in the United States) Anticipated Weekly Hours: 40 Time Type: Full time

Position Overview

At CVS Health, we are dedicated to transforming healthcare by building a world of health around every consumer. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and over 300,000 purpose-driven colleagues. We care for people where, when, and how they choose, offering a uniquely connected, convenient, and compassionate experience.

Coram/CVS Health is seeking dependable, customer service-oriented individuals to join our Enteral Nutrition Center team as a Patient Care Representative. In this role, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring accurate documentation before shipping orders. You will directly impact a patient's life by processing new patient orders, updating electronic medical records, and collaborating with the patient admissions department to onboard new patients.

Responsibilities

• Answer incoming calls from patients, caregivers, branches, and patient referral sources regarding nutrition therapy order status.
• Process prescription changes.
• Triage calls to various departments.
• Verify patient demographics and insurance information to ensure accurate shipment.
• Initiate the referral process and answer patient and caregiver questions regarding their admissions status.

Requirements

• Required Qualifications:
  • Minimum one year of experience working in a customer service environment.
  • Experience with data entry.
  • Experience working in Microsoft Office, specifically Excel, Outlook, and Word.
• Preferred Qualifications:
  • Home infusion or durable medical equipment (DME) experience.
  • Call center experience.
  • Experience working in a healthcare environment.
• Education:
  • High School diploma or GED.

Pay and Benefits

• Pay Range: $17.00 - $25.65 per hour. This range is a guideline, and the actual base salary will depend on factors such as experience, education, and geography.
• Bonus/Incentive: This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay.
• Benefits: CVS Health offers a comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of colleagues and their families. Benefits include:
  • Affordable medical plan options.
  • A 401(k) plan with matching company contributions.
  • An employee stock purchase plan.
  • No-cost programs for all colleagues, including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching.
  • Benefit solutions addressing diverse needs, including paid time off.

Company Information

Coram CVS/Specialty Infusion Services is a Fortune 5 company and a national leader in the home infusion and enteral fields. This is a uniquely rewarding opportunity to apply your skills and experiences in support of an innovative specialty pharmacy operation.

At CVS Health, our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve. We are committed to fostering a workplace where every colleague feels valued and belongs.