Patient Support Coordinator
MontaSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
- Minimum one year experience working in a customer service environment
- Experience with data entry
- Experience working in Microsoft Office, specifically Excel, Outlook, and Word
- Home infusion or durable medical equipment (DME) experience
- Call center experience
- Experience working in a healthcare environment
- High School diploma or GED
- Anticipated weekly hours: 40
Responsibilities
- Process monthly patient refill requests and ensure documentation is accurate before shipping orders
- Answer incoming calls from patients, caregivers, branches, and patient referral sources regarding nutrition therapy order status
- Process prescription changes
- Troubleshoot pump issues
- Triage calls to various departments
- Verify patient demographics and insurance information to ensure accurate shipment
- Pump troubleshooting
- Answer questions from patients and caregivers on their admissions status
- Initiate referral process for patients
- Explain by initiating the referral process and answering questions from patients and caregivers on their admissions status
Skills
Customer Service
Patient Care
Verifying Demographics
Insurance Verification
Prescription Changes
Pump Troubleshooting
Triaging
Documentation
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Company Equity
Wellness Program
Professional Development Budget
Paid Vacation
Paid Holidays
Risks
Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.
The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.
The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.
Differentiation
CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.
The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.
CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.
Upsides
Expansion of telehealth services allows CVS to reach more patients remotely.
Increased consumer interest in wellness boosts demand for CVS's health-related products.
The trend towards value-based care aligns with CVS's integrated healthcare approach.
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