Patient Account Resolution Specialist at Owens & Minor

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High school degree or equivalent
3-5 years’ experience in healthcare/health insurance industry
Patient-Focused: Start with the patient and work backwards, understanding patients’ objectives and tying activities to them
Action-Oriented: Self-starter who proactively senses and responds to problems and opportunities with minimal supervision
Collaborative: Enjoys teamwork, works well across functions and groups
Effective Communicator: Writes and speaks clearly, concisely, and with a spirit of partnership; actively informs and inspires

Responsibilities

Provide excellent customer service and product information, solutions, and relevant details to patients and providers
Evangelize customers and turn disgruntled patients into fans through above-and-beyond communication
Support Field teams, Operations, and Sales by delivering timely feedback to empower exceptional patient experiences
Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures
Proactively create a better patient experience
Champion the employee experience and drive unique company culture
Support development and implementation of employee programs that nurture core values to engage employees and create positive culture
Support branches across a designated market
Review new and recurring patient accounts to obtain documentation from referral sources required to bill health insurance plans
Research and secure required information from customers to continue coverage of equipment through health insurance plans
Manage collaborative relationships with field leadership, referrals, and patients through effective outreach to drive account resolution
Evaluate all documentation received to ensure compliance with relevant standards and regulations
Perform follow-up to achieve timely reimbursement
Perform other duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceProblem SolvingPatient CommunicationTrend AnalysisCross-functional CollaborationHealthcare ServicesEmpathyData Flagging

Questions & Answers

Common questions about this position

What is the hourly pay range for the Patient Account Resolution Specialist position?

The anticipated hourly range is $14.70 - $19.60, though actual compensation may vary based on experience, skills, education, and location.

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the key responsibilities or skills needed for this role?

Key duties include reviewing patient accounts to obtain billing documentation, researching information to continue insurance coverage, managing relationships with field leadership, referrals, and patients, and critically problem-solving complaints.

What kind of company culture does Apria Healthcare promote?

The company seeks empathetic, thoughtful, and compassionate people, emphasizes a positive patient-centric environment, champions employee experience, and supports programs that nurture core values to engage employees.