Patient Account Resolution Specialist at Owens & Minor

Phoenix, Arizona, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

High school degree or equivalent
3-5 years’ experience in healthcare/health insurance industry
Patient-Focused: Start with the patient and work backwards, understanding patients’ objectives and tying activities to them
Action-Oriented: Self-starter who proactively senses and responds to problems and opportunities with minimal supervision
Collaborative: Enjoys teamwork, works well across functions and groups
Effective Communicator: Writes and speaks clearly, concisely, and with a spirit of partnership; actively informs and inspires

Provide excellent customer service and product information, solutions, and relevant details to patients and providers
Evangelize customers and turn disgruntled patients into fans through above-and-beyond communication
Support Field teams, Operations, and Sales by delivering timely feedback to empower exceptional patient experiences
Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures
Proactively create a better patient experience
Champion the employee experience and drive unique company culture
Support development and implementation of employee programs that nurture core values to engage employees and create positive culture
Support branches across a designated market
Review new and recurring patient accounts to obtain documentation from referral sources required to bill health insurance plans
Research and secure required information from customers to continue coverage of equipment through health insurance plans
Manage collaborative relationships with field leadership, referrals, and patients through effective outreach to drive account resolution
Evaluate all documentation received to ensure compliance with relevant standards and regulations
Perform follow-up to achieve timely reimbursement
Perform other duties as required