Business Development Manager, CX Resellers
8x8Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
The ideal candidate has experience in a customer/partner-focused sales engineering role and in the unified communications industry. They possess excellent technical and communication skills, are experienced in Voice, Video, Contact Center, VOIP network architecture, and technologies like SIP, and have experience training on technical solutions. Experience with UCaaS vendors such as Microsoft, Cisco, or Ringcentral is required, along with fluency in Arabic and the ability to communicate effectively with all customer levels.
The Partner Solution Engineer will maintain and build strong relationships with partner pre-sales teams, acting as the technical point of contact for Zoom and its partners. They will provide technical expertise to onboard partners and enable them in selling, implementing, and managing the Zoom UCaaS and/or CCaaS platform. This role involves collaborating with Zoom CAMs and pre-sales teams on partner technical enablement strategies, working with partner technical teams on opportunities and projects to ensure high-quality customer deliverables, and participating in key partner technical escalations to expedite issue resolution.
Video conferencing and online meeting solutions
Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.