Partner Solution Engineer at Zoom

South Africa

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Software, Cloud ComputingIndustries

Requirements

The ideal candidate has experience in a customer/partner-focused sales engineering role and in the unified communications industry. They possess excellent technical and communication skills, are experienced in Voice, Video, Contact Center, VOIP network architecture, and technologies like SIP, and have experience training on technical solutions. Experience with UCaaS vendors such as Microsoft, Cisco, or Ringcentral is required, along with fluency in Arabic and the ability to communicate effectively with all customer levels.

Responsibilities

The Partner Solution Engineer will maintain and build strong relationships with partner pre-sales teams, acting as the technical point of contact for Zoom and its partners. They will provide technical expertise to onboard partners and enable them in selling, implementing, and managing the Zoom UCaaS and/or CCaaS platform. This role involves collaborating with Zoom CAMs and pre-sales teams on partner technical enablement strategies, working with partner technical teams on opportunities and projects to ensure high-quality customer deliverables, and participating in key partner technical escalations to expedite issue resolution.

Skills

Sales Engineering

Unified Communications

UCaaS

CCaaS

Voice

Video

Contact Center

VoIP

SIP

Technical Consulting

Technical Enablement

Customer Relationship Management

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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