Partner Solution Engineer - MEA

Position Overview

Zoom is seeking a Partner Solution Engineer to support the MEA region. The ideal Partner SE is passionate about Zoom products and can act as the partner’s trusted advisor and technical consultant. This individual will work with partners to help create the customer’s true UCaaS platform.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Maintaining and building good relationships with the Partner’s Pre-sales team.
• Acting as the technical go-to person for Zoom and our Partners.
• Providing technical expertise to support and onboard partners in technical proficiency with the Zoom Platform.
• Enabling our partners in the new way of selling, implementing, and managing the Zoom UCaaS and/or CCaaS platform.
• Working closely with the Zoom CAMs and Pre-sales team to update and share the partner technical enablement strategy.
• Working with partners’ technical teams in opportunities and projects; complement their skill and help assure high-quality customer deliverables.
• Participating in key partner technical escalations and provide appropriate assistance to expedite resolution for both Partners and customers.

Requirements

• Experience in a customer/partner-focused sales engineering role.
• Experience in the unified communications industry.
• Excellent technical skills and communication skills, able to share knowledge with all levels of customers.
• Experience in Voice, Video, Contact Center, VOIP network architecture, and technology such as SIP and others.
• Experience in training on technical solutions.
• Experience with one or more UCaaS vendors, such as Microsoft, Cisco, Ringcentral.
• Fluent in Arabic.
• Ability to communicate and empathize with all levels of customers - executives, end-users, developers.

Arabic Job Post

مهندس حلول الشركاء

ما يمكن أن تتوقعه تبحث Zoom عن مهندس حلول شريك لدعم منطقة الشرق الأوسط وأفريقيا. الشريك المثالي SE متحمس لمنتجات Zoom الخاصة بنا ويمكنه العمل كمستشار موثوق/مستشار فني للشريك. سيعمل هذا الشخص مع الشركاء للمساعدة في إنشاء منصة UCaaS الحقيقية للعميل.

حول الفريق يعد فريق مبيعات Zoom قوة ديناميكية تقود نجاح الشركة. مع التركيز على تقديم حلول اتصالات متطورة للعملاء في جميع القطاعات، يتفاعل الفريق بشغف مع العملاء في جميع أنحاء العالم. من خلال الشراكات الاستراتيجية والنهج الذي يركز على العملاء، يلعبون دورًا محوريًا في توسيع الحضور العالمي لـ Zoom وضمان تسخير الشركات للإمكانات الكاملة للتعاون الافتراضي.

ما نبحث عنه

• لديك خبرة في دور هندسة المبيعات الذي يركز على العميل/الشريك.
• لديك خبرة في صناعة الاتصالات الموحدة.
• لديك مهارات تقنية ممتازة ومهارات اتصال، قادرة على مشاركة المعرفة مع جميع مستويات العملاء.
• كن خبيرًا في الصوت والفيديو ومركز الاتصال وبنية شبكة VOIP والتكنولوجيا مثل SIP وغيره.
• لديك خبرة في التدريب على الحلول التقنية.
• تمتع بالخبرة مع واحد أو أكثر من موردي UCaaS، مثل Microsoft أو Cisco أو Ringcentral.
• طلاقة باللغة العربية.
• القدرة على التواصل والتعاطف مع جميع مستويات العملاء - التنفيذيين والمستخدمين النهائيين والمطورين.

Employment Type

Full-time

Location Type

[Information not provided]

Salary

[Information not provided]

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact C.