[Remote] Partner Operations & Delivery Lead at Deputy

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Workforce Management, TechnologyIndustries

Requirements

Highly motivated and experienced in managing and scaling partner programs, particularly for professional services in a high-growth SaaS environment
Deep background in the entire partner lifecycle, from onboarding and enablement to operational excellence, profitability, and customer/partner satisfaction
Ability to act as the linchpin connecting internal teams with external partners, serving as an operational expert and primary point of escalation
Thrives in an ambiguous, fast-paced environment with a strong bias for action
Willingness to roll up sleeves for operational tasks or complex escalations
Views profitability and operational efficiency as fundamental principles for sustainable growth and a healthy partner ecosystem
Empowered and expected to use AI tools and thinking responsibly and creatively in day-to-day work

Responsibilities

Design, implement, and manage a structured, repeatable process for global partner onboarding, certification, and ongoing training for implementation teams
Develop and refine standardized operational workflows, tools, and playbooks to ensure consistent, high-quality service delivery across all global partners
Define, track, and report on key performance indicators (KPIs) related to partner utilization, project delivery timeliness, quality, and adherence to operational standards
Serve as the first point of contact and primary escalation path for operational and delivery issues in partner-led projects, driving rapid and effective resolution
Work with finance and leadership to model, track, and optimize the Partner P&L, ensuring the program is a profitable and sustainable revenue stream
Manage partner resource agreements, tracking utilization, rate cards, and payment terms to ensure financial compliance and efficiency
Design and manage performance-based incentive and rewards programs to drive partner investment, expertise, and operational excellence

Skills

Key technologies and capabilities for this role

Partner ManagementOperationsDeliveryOnboardingEnablementProfessional ServicesSaaSAI ToolsEcosystem ScalingCustomer Satisfaction

Questions & Answers

Common questions about this position

Is this role remote-friendly?

Yes, Deputy is a remote-first company with team members working remotely across the United States and hubs in Sydney, Melbourne, San Francisco, and London.

What is the salary or compensation for this position?

This information is not specified in the job description.

What skills and experience are required for the Partner Operations & Delivery Lead role?

The role requires a deep background in managing and scaling partner programs, particularly for professional services in a high-growth SaaS environment, thriving in ambiguous fast-paced settings with a bias for action, and expertise in operational excellence and program management.

What is the company culture like at Deputy?

Deputy is a remote-first, high-growth SaaS company focused on improving the world of work for frontline hourly workers, becoming AI-native with empowerment to use AI tools creatively, and emphasizing people-first solutions in a fast-paced environment.

What makes a strong candidate for this role?

A strong candidate has experience managing and scaling partner programs in high-growth SaaS, excels in ambiguous fast-paced environments with a bias for action, and can drive operational excellence across the partner lifecycle from onboarding to profitability.

Deputy

Workforce management and staff scheduling platform

About Deputy

Deputy is a workforce management platform that simplifies staff scheduling, labor cost control, and timesheet management for businesses of all sizes. It allows users to create and share schedules easily, reducing scheduling workload by up to 50%, and includes features for demand planning and compliance with labor laws. The platform operates on a freemium model, offering a free starter plan and a premium package, and provides an open API for integration with other software systems. Deputy's goal is to help businesses manage their workforce efficiently while keeping labor costs low.

Sydney, AustraliaHeadquarters

2008Year Founded

$139.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Stock Options

Paid Parental Leave

Private Health and Dental Insurance

Work from Home Stipend

Commuter Benefits

Risks

Increased competition from emerging platforms could erode Deputy's market share.

Reliance on a freemium model may limit revenue growth if users don't convert.

Data privacy concerns could lead to reputational damage and legal challenges.

Differentiation

Deputy offers a comprehensive platform for workforce management, including scheduling and compliance.

The platform's open API allows seamless integration with existing business software systems.

Deputy's freemium model provides accessibility to businesses of all sizes.

Upsides

Deputy achieved unicorn status, surpassing a billion-dollar valuation in 2023.

Integration with AI enhances demand planning and labor cost control for businesses.

Growing mobile-first solutions improve accessibility and user experience for workforce management.

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