Partner Experience Manager at Welocalize

Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Translation, Localization, Language ServicesIndustries

Requirements

3–5+ years in partner management, localization operations, or supply chain coordination
Proven track record in managing freelance/partner relationships with commercial accountability
Experience in global partner networks and cultural intelligence
Background in localization or content services preferred
Strong skills & competencies (e.g., relationship building, performance analysis, rate negotiation, cross-functional collaboration)

Responsibilities

Serve as the main point of contact for a portfolio of linguistic partners, building trusted, lasting relationships
Conduct regular business reviews to understand partner goals, discuss high-level performance, and identify development opportunities
Ensure a smooth partner journey after onboarding and act as an advocate internally for their needs and capabilities
Support sourcing teams with relationship transitions and onboarding of high-priority partners
Collaborate with Quality and Squad Leaders to interpret performance trends and context
Participate in performance review discussions, sharing relationship insights and helping shape partner improvement plans when needed
Monitor partner readiness for specialized work (e.g., multimedia, AI workflows, time-sensitive delivery)
Work with partners to ensure operational readiness during disruptions
Help ensure performance expectations and changes are clearly communicated and supported
Own rate alignment to market rates and buy rate strategy for assigned languages or service types
Use global market intelligence and benchmarking to inform rate decisions and partner negotiations
Stay informed about local linguistic market conditions, cultural nuances, and regional rate trends
Act as a subject matter expert in rates; ensure adherence to financial governance frameworks and rate band controls
Execute on the company-wide Partner Community Engagement Strategy as shaped by the Community Engagement Advisor
Implement engagement tactics, as needed, such as newsletters, recognition programs, surveys, or virtual events — ensuring alignment with brand and strategy
Foster two-way communication with partners, capturing sentiment and advocating for partner experience improvements internally
Act as a key resource to Language Services, Quality, and Delivery teams by providing insight and context to support decisions around partner alignment with business needs
Participate in rate and resourcing discussions tied to RFPs, new business, or key account needs
Provide insights to help shape sourcing strategy and partner tiering within specific language portfolios or domains

Skills

Partner Relationship Management

Business Reviews

Performance Analysis

Onboarding

Cross-Functional Collaboration

Retention Strategies

Stakeholder Advocacy

Supply Chain Management

Welocalize

Provides AI-driven content localization services

About Welocalize

Welocalize assists businesses in enhancing customer engagement by providing localized content that meets the cultural and linguistic needs of different regions. Their AI-enabled Service Delivery Platform, OPAL, streamlines the translation and approval processes, allowing companies to reduce costs and improve efficiency. Unlike competitors, Welocalize leverages AI and automation to deliver services more effectively, resulting in better business outcomes for clients. The company's goal is to empower businesses to connect with international customers through advanced localization solutions.

New York City, New YorkHeadquarters

1997Year Founded

$33.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Telemedicine Benefit

Paid Sick Time

Paid Holidays

Employee Assistance Program

Mileage Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Voluntary Life Insurance

401(k) Retirement Plan

Risks

Competition from AI-driven tools like DeepL and Google Translate threatens market share.

Rapid AI advancements may commoditize basic translation services, pressuring differentiation.

Economic uncertainties in key industries could reduce spending on localization services.

Differentiation

Welocalize's OPAL platform uses AI to streamline translation and content adaptation processes.

The company offers specialized linguistic validation services for clinical trials and healthcare.

Welocalize's TranslationRater™ plugin for ChatGPT enhances translation quality assessment capabilities.

Upsides

Growing demand for AI-driven localization boosts Welocalize's market opportunities.

Rising interest in multilingual e-learning aligns with Welocalize's expertise.

Healthcare sector's AI integration offers new service expansion opportunities for Welocalize.

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