Member Support Agent - Part Time
Omada HealthSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Part TimeJob Type
UnknownVisa
Retail, Fashion, Sustainable GoodsIndustries
Requirements
- 2+ years of retail or hospitality-oriented experience
- Excellent people skills – approachable, engaging, and friendly
- Fastidious attention to detail and enthusiasm for maintaining brand aesthetics
- Ability to foster connections with customers and contribute to community engagement
- Ability to actively contribute towards meeting and exceeding sales goals
Responsibilities
- Provide an unparalleled customer experience for every Rothy’s customer
- Handle all day-to-day customer interactions – in person, over the phone, and online
- Support Retail Manager and Assistant Manager in all operational duties
- Develop and maintain expert-level understanding of products and processes, including tools and systems
- Elevate customer feedback and identify opportunities for improvement
- Create loyalty by connecting customers with the brand and community
Skills
Retail Sales
Customer Service
Sales Goals
Customer Engagement
Product Knowledge
Hospitality
Brand Representation
Operational Duties
Community Engagement
Attention to Detail
Rothy's
Sustainable footwear and accessories brand
About Rothy's
Rothy's creates stylish footwear and accessories using recycled materials, such as plastic bottles and marine plastic. Their products include shoes, handbags, and other accessories, all designed for environmentally conscious consumers. Rothy's operates through a direct-to-consumer model, selling products online at rothys.com, which allows them to control their brand and customer experience. What sets Rothy's apart from competitors is their strong commitment to sustainability, continuously using eco-friendly materials and practices to reduce environmental impact. The company's goal is to provide fashionable and comfortable products while promoting environmental responsibility.
San Francisco, CaliforniaHeadquarters
2012Year Founded
$235.4MTotal Funding
SECONDARYCompany Stage
Consumer GoodsIndustries
201-500Employees
Risks
Increased competition from sustainable fashion brands may dilute Rothy's market position.
Reliance on Amazon could reduce profit margins due to commission fees.
New leadership may lead to strategic shifts that alienate existing customers.
Differentiation
Rothy's uses a proprietary 3D knitting process to reduce material waste.
The company repurposes single-use plastic bottles into stylish, sustainable footwear and accessories.
Rothy's operates a TRUE Zero Waste certified factory, enhancing its sustainability credentials.
Upsides
Rothy's expansion into Amazon increases brand accessibility and customer reach.
The flagship store in NYC enhances brand visibility and customer engagement.
Rothy's leadership changes may bring fresh strategic insights and growth opportunities.
Related Jobs
RemoteRemoteSales Ambassador - North America
BounceSalary not specified
- Part Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
RemoteBrand Ambassador
SwissborgSalary not specified
- Part Time
- Junior (1 to 2 years)
RemoteCustomer Experience Associate
Garner HealthSalary not specified
RemoteRetail Compliance Specialist
Western DigitalSalary not specified
RemoteBrand Marketer
PhantomSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteClient Engagement Specialist
PhiloSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)