Part-Time Key Holder at Club Monaco

Halton Hills, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Minimum of 1-2 years of retail experience
Excellent interpersonal skills for a team environment
Strong English communication skills - verbal and written; multilingual is a plus
Excellent time management and project skills
Strong planning and organizational skills with attention to detail
Ability to adapt to changing work demands
Confident in making timely decisions independently and in groups
Goal-oriented with a focus on achieving results
Dedicated to high levels of customer service and sales productivity
Experience with special projects that enhance related skills is an asset
Physical Demands: Work hours/days may vary based on business needs; Ability to stand, walk, and lift approximately 20 lbs.; Capable of packing, unpacking, and moving stock during receiving and stocking functions

Responsibilities

Safeguard the customer experience in all areas
Achieve clienteling and data capture goals to boost sales and maintain customer focus
Monitor and execute daily sales
Provide a friendly, welcoming environment
Maintain a professional appearance in line with dress code and image guidelines
Maximize personal sales opportunities, including additional sales at the cash wrap
Assist in conflict resolution with customer issues
Relay product and customer feedback to managers
Meet personal SPH goals
Support management in training new associates on customer service standards and product knowledge
Supervise the sales floor and provide temporary oversight in the absence of the store manager
Develop and supervise sales associates as needed
Oversee all opening/closing procedures during designated shifts
Ensure strict adherence to policies and procedures
Keyholders can process returns but cannot execute employee purchases
Assist the Management Team with inventory preparations and participate in inventory counts
Maintain operational integrity and asset protection compliance in daily practices
Engage in all merchandising activities, including daily stock maintenance, receiving and processing stock, product transfers, and maintaining sales floor standards
Be knowledgeable about the store's merchandise and layout

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesMerchandisingInventory ManagementClientelingSales Floor SupervisionVisual PresentationTeam TrainingCommunication SkillsProduct Knowledge

Questions & Answers

Common questions about this position

What experience is required for the Part-Time Key Holder position?

A minimum of 1-2 years of retail experience is required, along with excellent interpersonal skills, strong English communication skills, and solid time management and organizational abilities.

Is this a remote position, or does it require on-site work?

This is an in-store retail role requiring physical presence, including the ability to stand, walk, lift approximately 20 lbs., and handle stock, with work hours varying based on business needs.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the Key Holder role involve in terms of team and customer support?

Key Holders support management in training associates, supervise the sales floor, develop sales associates, safeguard customer experience, and ensure adherence to operational standards in a team environment.

What makes a strong candidate for the Key Holder position?

Strong candidates have 1-2 years of retail experience, excellent interpersonal and communication skills, goal-oriented mindset with a focus on sales productivity, and the ability to adapt and make decisions independently.

Club Monaco

Fashion retailer specializing in elegant clothing

About Club Monaco

Club Monaco specializes in stylish clothing for men and women, offering a range of products including dresses, shirts, pants, sweaters, outerwear, and accessories. Their clothing is characterized by high-quality materials and sophisticated designs, appealing to fashion-conscious individuals who appreciate modern luxury. The company operates both online and through physical retail stores, generating revenue through direct sales and periodic promotions. Unlike many competitors, Club Monaco focuses on a blend of romantic elegance and timeless style, which helps maintain a loyal customer base. The goal of Club Monaco is to provide elegant and high-quality fashion that resonates with discerning customers in the North American market.

None, CanadaHeadquarters

1985Year Founded

BUYOUT_LBOCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Increased competition from fast fashion brands like Zara and H&M threatens market share.

The rise of second-hand clothing platforms diverts sales from traditional retailers.

Shift towards casual and athleisure wear may reduce demand for formal clothing lines.

Differentiation

Club Monaco offers modern yet timeless clothing with exceptional fits and fine fabrics.

The brand is recognized for its thoughtfully designed, purposeful collections since 1985.

Club Monaco maintains a blend of romantic elegance and timeless style in its offerings.

Upsides

Sustainable fashion initiatives align with growing consumer demand for eco-friendly products.

Digital fashion shows can reduce costs and expand global audience reach.

AI-driven personalization on e-commerce platforms can enhance customer experience and conversion rates.

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