Part-time IT Support - Los Angeles at SoundCloud

Los Angeles, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Technology, MusicIndustries

Requirements

Hands-on experience providing IT support in a hybrid or corporate environment
Familiar with macOS, Windows, and business tools (Google Workspace, Zoom, Slack, etc.)
Experience administering Google Workspace and MDM tools (Jamf preferred)
Solid understanding of networking basics (LAN, Wi-Fi, VPN, DNS)
Experience supporting AV and conference room tech (Zoom Rooms preferred)
Comfortable working onsite part-time (20-25 hours/week) in a user-facing support role in Los Angeles
Eager to learn and contribute to team success

Responsibilities

Provide in-person IT support to LA based staff, including VIPs and executives
Support for macOS, Windows, and peripheral devices in the LA office
Act as the frontline for accurate walk-up support for hardware and software troubleshooting
Support onboarding and offboarding: account setup, device prep, and access provisioning
Maintain conference room systems (Zoom Rooms, AV, cameras, displays, mics)
Monitor and resolve helpdesk tickets with clear communication and follow-through
Handle hardware setups, imaging, inventory, and asset tracking
Escalate issues as needed and collaborate with the global IT team
Partner with vendors and managed service providers for network or hardware issues
Ensure security compliance through device management and user access reviews

Skills

IT Support

macOS

Windows

Google Workspace

Zoom

Slack

Hardware Troubleshooting

Software Troubleshooting

Helpdesk

Asset Tracking

Zoom Rooms

AV Systems

SoundCloud

Digital music streaming platform for creators

About SoundCloud

SoundCloud is a digital music streaming platform that allows users to listen to a vast library of over 265 million music tracks for free. Users can access music online, making it a popular choice for individual listeners, artists, bands, DJs, and audio creators. The platform operates on a multifaceted business model, offering a free tier with ads and premium subscription plans like SoundCloud Go and SoundCloud Go+, which provide ad-free listening, offline access, and higher audio quality. Additionally, SoundCloud has a monetization program called SoundCloud Premier, which enables artists to earn money from their tracks through ad revenue and fan support. This focus on both music consumers and creators, along with its extensive library and community of content creators, sets SoundCloud apart from its competitors. The company's goal is to enrich the music experience for users while providing opportunities for artists to monetize their work.

Berlin, GermanyHeadquarters

2007Year Founded

$450.8MTotal Funding

SERIES_GCompany Stage

Consumer Software, EntertainmentIndustries

501-1,000Employees

Benefits

Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources

Robust 401k program

Employee Stock Ownership Plan

Generous professional development allowance

Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!

Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually

16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children

Various snacks, goodies, and 2 free lunches weekly when at the office

Risks

Cheaper artist plans may reduce revenue per user without a subscriber increase.

SoundCloud's merch store faces competition from established platforms like Bandcamp and Teespring.

New algorithms may face backlash if perceived as unfair or ineffective by artists.

Differentiation

SoundCloud offers a unique social platform for creators to connect with fans globally.

The platform's vast library of 265 million tracks sets it apart from competitors.

SoundCloud's artist monetization program, SoundCloud Premier, attracts a diverse creator community.

Upsides

AI-driven music tools enhance user engagement with personalized experiences and innovative content.

'Fan-powered' Buzzing Playlists increase user interaction by spotlighting emerging artists.

The beta merchandise program provides additional revenue streams, enhancing artist loyalty.

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