Part-time IT Support - Los Angeles at SoundCloud

Los Angeles, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Technology, MusicIndustries

Requirements

Hands-on experience providing IT support in a hybrid or corporate environment
Familiar with macOS, Windows, and business tools (Google Workspace, Zoom, Slack, etc.)
Experience administering Google Workspace and MDM tools (Jamf preferred)
Solid understanding of networking basics (LAN, Wi-Fi, VPN, DNS)
Experience supporting AV and conference room tech (Zoom Rooms preferred)
Comfortable working onsite part-time (20-25 hours/week) in a user-facing support role in Los Angeles
Eager to learn and contribute to team success

Responsibilities

Provide in-person IT support to LA based staff, including VIPs and executives
Support for macOS, Windows, and peripheral devices in the LA office
Act as the frontline for accurate walk-up support for hardware and software troubleshooting
Support onboarding and offboarding: account setup, device prep, and access provisioning
Maintain conference room systems (Zoom Rooms, AV, cameras, displays, mics)
Monitor and resolve helpdesk tickets with clear communication and follow-through
Handle hardware setups, imaging, inventory, and asset tracking
Escalate issues as needed and collaborate with the global IT team
Partner with vendors and managed service providers for network or hardware issues
Ensure security compliance through device management and user access reviews

Skills

Key technologies and capabilities for this role

IT SupportmacOSWindowsGoogle WorkspaceZoomSlackHardware TroubleshootingSoftware TroubleshootingHelpdeskAsset TrackingZoom RoomsAV Systems

Questions & Answers

Common questions about this position

What is the pay rate for this part-time IT Support role?

The position pays $35 per hour for 20-25 hours of work per week.

Is this IT Support role remote or onsite?

This is an onsite role in the LA office, requiring in-person support for staff and comfortable working onsite full time.

What skills and experience are required for this IT Support position?

Required experience includes hands-on IT support in hybrid or corporate environments, familiarity with macOS, Windows, and tools like Google Workspace, Zoom, Slack; Google Workspace administration and MDM tools (Jamf preferred), networking basics, and AV/conference room tech support.

What is the company culture like at SoundCloud?

SoundCloud is committed to diversity, equity, and inclusion, fostering a community where everyone's voice is respected, and invests in employees through mentorship, workshops, and enrichment opportunities.

What makes a strong candidate for this IT Support role?

Strong candidates have hands-on IT support experience, familiarity with macOS/Windows/tools like Google Workspace, and are eager to learn, collaborate with the team, and work onsite in a fast-paced environment.

SoundCloud

Digital music streaming platform for creators

About SoundCloud

SoundCloud is a digital music streaming platform that allows users to listen to a vast library of over 265 million music tracks for free. Users can access music online, making it a popular choice for individual listeners, artists, bands, DJs, and audio creators. The platform operates on a multifaceted business model, offering a free tier with ads and premium subscription plans like SoundCloud Go and SoundCloud Go+, which provide ad-free listening, offline access, and higher audio quality. Additionally, SoundCloud has a monetization program called SoundCloud Premier, which enables artists to earn money from their tracks through ad revenue and fan support. This focus on both music consumers and creators, along with its extensive library and community of content creators, sets SoundCloud apart from its competitors. The company's goal is to enrich the music experience for users while providing opportunities for artists to monetize their work.

Berlin, GermanyHeadquarters

2007Year Founded

$450.8MTotal Funding

SERIES_GCompany Stage

Consumer Software, EntertainmentIndustries

501-1,000Employees

Benefits

Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources

Robust 401k program

Employee Stock Ownership Plan

Generous professional development allowance

Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!

Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually

16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children

Various snacks, goodies, and 2 free lunches weekly when at the office

Risks

Cheaper artist plans may reduce revenue per user without a subscriber increase.

SoundCloud's merch store faces competition from established platforms like Bandcamp and Teespring.

New algorithms may face backlash if perceived as unfair or ineffective by artists.

Differentiation

SoundCloud offers a unique social platform for creators to connect with fans globally.

The platform's vast library of 265 million tracks sets it apart from competitors.

SoundCloud's artist monetization program, SoundCloud Premier, attracts a diverse creator community.

Upsides

AI-driven music tools enhance user engagement with personalized experiences and innovative content.

'Fan-powered' Buzzing Playlists increase user interaction by spotlighting emerging artists.

The beta merchandise program provides additional revenue streams, enhancing artist loyalty.

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